NCR Corporation, a global leader in consumer transaction technologies, wants to transform the banking experience for customers with NCR Interactive Services−which expands and deepens consumer relationships with banks.
Included in this technology portfolio is NCR Interactive Teller, which allows virtual tellers to take remote control of an ATM and engage in a two-way audio and video interaction with customers.
More than 110 financial institutions in North America have chosen NCR Interactive Services to transform their retail banking networks. Dozens more have begun implementing Interactive Services in the Middle East, Asia Pacific, and Europe.
With Interactive Services, banks can offer service efficiently in different locations and at different times of the day, all through one scalable, server-based software solution. This means staff can spend more time on value-added sales and service activities. Customers can start their transactions in self-service mode as normal, with help on hand at any time during the transaction. This could be remote assistance with an on-screen video teller or in-person assistance with a member of branch staff.
NCR projects more than $150 million in branch transformation revenue in 2014, according to a release.
NCR’s Interactive Services portfolio includes:
Remote assisted service: With NCR Interactive Teller, customers can bank with a live video teller and conduct up to 95% of typical teller transactions, extending its capabilities far beyond that of today’s ATMs. Interactive Teller allows a live teller to take remote control of the device while engaging the customer over two-way video, providing a personalized experience. Video collaboration and transaction processing can both reduce operating costs by centralizing tellers across multiple branches, while still connecting customers and tellers in a face to face, highly personal engagement.
In-person assisted service: NCR Interactive Banker unlocks a modern branch experience, tying an advanced financial services kiosk to sophisticated teller software so branch employees can move from one station to another with complete visibility of customers’ needs and personalities through robust customer data transmitted to a tablet PC. Interactive Banker helps financial institutions rethink their branch environment, including reducing the size of branch footprints.
NCR enables more than 485 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR has about 29,000 employees and does business in 180 countries.