Wireless service provider C Spire, which garnered a Platinum Award for Best Use of Customer Insight or Voice of the Customer in Loyalty Marketing at the inaugural Loyalty360 Awards last March, wants to raise the level of customer experience even more.
As a result, C Spire has selected Centina Systems for strategic service assurance. Centina Systems is a provider in service assurance analytics and network performance management solutions for communications service providers (CSPs) worldwide. C Spire will deploy its NetOmnia suite of solutions for service assurance. This will include real-time end-to-end network visibility for improved troubleshooting and problem resolution.
C Spire is a full-service provider of internet, telecommunications, and network services. C Spire maintains more than 4,500 route miles of fiber optic cable infrastructure throughout Mississippi, Tennessee, Alabama, Louisiana, and Florida.
Gregg Logan, Chief Technology Officer for C Spire, told Loyalty360 that his company selected Centina because it has a comprehensive suite of products that provides a 360-degree view of the C Spire network.
“From alarm and fault to performance and service assurance, Centina provides both real-time and historical metrics on our customers’ network experience,” Logan said. “This solution gives us better and earlier visibility on potential customer-impacting network events, which allows us to proactively take steps to ensure an optimal customer experience and improve our mean time for response and repair during any network impairment.”
Logan explained that Customer Experience is crucial to C Spire’s ongoing business strategy.
“World-class customer service has been, and will always be, at the center of everything C Spire does,” he said. “Day in and day out, we look to our customers and the markets we serve to inspire us. That’s led us to deliver services, devices, and technologies that are the envy of the industry and the world. As a company focused on and committed to the customer, C Spire also is dedicated to investing in the markets we serve 
through job creation, capital expenditures, and corporate philanthropy.”
C Spire’s story of innovation, smart growth, and commitment to core values, its customers, and the markets it has served more than 60 years is what drives the company, Logan said.
“That passion, drive, and determination are reflected across a broad suite of telecommunications and technology products and services that we offer consumers and businesses in our markets,” he said. “We continue to be relentless in our pursuit of providing our customers with world-class voice and data products, services, and technologies. They deserve no less.”