1. CX (Customer Experience)
  2. Loyalty / Rewards Programs
  3. 36 views

James Hotel Customer ExperienceThe James is redefining luxury boutique hotels in New York, Chicago and soon in West Hollywood for its loyal guests. The hotel focuses on providing beautiful designs and outstanding customer service.

Lisa Zandee, Senior Vice President of Brand Management, told Loyalty360 that The James is a leader in creating design and guest centric services.

“Both are....

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