The Loyalty360 Awards:

2026 Loyalty360 Awards Winners Recognized at Loyalty Expo

The customer loyalty industry’s top brands, teams, and initiatives took center stage at the 2026 Loyalty Expo as Loyalty360 announced the winners of this year’s Loyalty360 Awards. Recognizing excellence across a wide range of categories, the awards honor organizations that are redefining customer engagement, building stronger emotional connections, and delivering measurable impact through innovative loyalty and CX strategies.

This year’s winners and finalists reflected the continued evolution of loyalty, with brands showcasing forward-thinking approaches to personalization, data and insights, AI-driven engagement, customer experience, and long-term value creation. Finalists presented their initiatives live at Loyalty Expo in Orlando, offering attendees an inside look at the strategies, challenges, and results shaping the future of customer loyalty.

The winners of the 2026 Loyalty360 Awards are as follows:

B2B CUSTOMER LOYALTY

• Platinum: Bank of America
• Gold: Purina
• Silver: Ferguson
• Bronze: Boehringer Ingelheim
• Honorable Mention: Resideo

CORPORATE SOCIAL RESPONSIBILITY & LOYALTY:

• Platinum: TIE - PetSmart and TELUS
• Gold: Tropical Smoothie Cafe
• Silver: Firehouse Subs

EMPLOYEE ENGAGEMENT & IMPACT:

• Platinum: PetSmart
• Gold: Bank of America
• Silver: Weigels
• Bronze: Boehringer Ingelheim
• Honorable Mention: PNC

CO-BRAND/PRIVATE LABEL CREDIT CARD:

• Platinum: Amtrak
• Gold: MGM Resorts
• Silver: Frontier Airlines
• Bronze: TIE - WestJet and American Eagle Outfitters

BEST SUPPLIER INNOVATION: 

• Epsilon
• Hightouch
• Vibes
• Kobie
• Tillo

GLOBAL LOYALTY PROGRAM:

• Platinum: Hasbro
• Gold: Deutsche Telekom
• Silver: Hertz

PREMIUM AND SUBSCRIPTION LOYALTY:

• Platinum: Wyndham Hotels and Resorts
• Gold: MANSCAPED
• Silver: Butcher Box
• Bronze: UFC
• Honorable Mention: GNC

CREATIVE CAMPAIGN & COMMUNICATIONS:

• Platinum: Burger King
• Gold: USAA
• Silver: Great Clips
• Bronze: TIE - Jetblue and Frontier Airlines
• Honorable Mention: Victoria's Secret

CUSTOMER LOYALTY TRANSFORMATION:

• Platinum: Nothing Bundt Cakes
• Gold: Tropical Smoothie Cafe
• Silver: Hilton
• Bronze: TIE - MGM Resorts and Bank of America
• Honorable Mention: Burger King

NEW LOYALTY PROGRAM LAUNCH:

• Platinum: Cleveland Cavaliers
• Gold: Petro-Canada
• Silver: TIE - NCSECU and Chatters
• Bronze: Simon
• Honorable Mention: Cruises.com

LOYALTY PROGRAM DESIGN:

• Platinum: The Cleveland Orchestra
• Gold: Purina
• Silver: Choice Hotels
• Bronze: Bank of America
• Honorable Mention: Victoria's Secret

OFFER, INCENTIVE, AND REWARD DESIGN:

• Platinum: Taco Bell
• Gold: Hertz
• Silver: Tao Group
• Bronze: Chipotle
• Honorable Mention: Firehouse Subs

TECHNOLOGY & TRENDS:

• Platinum: CAVA
• Gold: Albertsons
• Silver: MANSCAPED

BRAND-TO-BRAND PARTNERSHIPS:

• Platinum: Wyndham Hotels & Resorts
• Gold: Disney+
• Silver: WestJet
• Bronze: Petro-Canada
• Honorable Mention: TripAdvisor

CUSTOMER LOYALTY STRATEGY:

• Platinum: TELUS
• Gold: PNC
• Silver: Tao Group
• Bronze: Scooters Coffee
• Honorable Mention: Progressive

CUSTOMER EXPERIENCE STRATEGY:

• Platinum: CAVA
• Gold: Hilton
• Silver: SharkNinja
• Bronze: ExxonMobil

CUSTOMER ANALYTICS, INSIGHTS, AND METRICS:

• Platinum: Amtrak
• Gold: American Eagle Outfitters
• Silver: Audience Rewards
• Bronze: NCSECU
• Honorable Mention: Petsmart

EXCELLENCE IN GAMIFICATION:

• Platinum: Weigels
• Gold: Burger King
• Silver: Chipotle
• Bronze: Purina
• Honorable Mention: Hasbro

PERSONALIZATION STRATEGY & INNOVATION:

• Platinum: Wingstop
• Gold: Taco Bell
• Silver: Boehringer Ingelheim
• Bronze: ExxonMobil

Emerging Loyalty Leader:

• Laura Gonzalez, Ferguson
• Danielle Golinski, Wyndham
• John Yost, PNC
• Blake Thomas, USAA

Champion of Customer Loyalty:

• Victoria Dravneek, PNC
• Brad Anderson, Hilton
• Anil Mansukhani, MGM
• JR Slubowski, Kobie 

360-Degree Supplier:

• Platinum: Capillary
• Gold: Kobie
• Silver: Phaedon
• Bronze: Bond Brand Loyalty

360-Degree Brand:

• Platinum: TIE - TELUS and CAVA
• Gold: PetSmart
• Silver: Bank of America
• Bronze: Taco Bell

 
"The Loyalty360 Awards continue to highlight the incredible innovation, strategic thinking, and customer-centric focus shaping the future of loyalty,” said Carly Stemmer Ivory, SVP, Loyalty360. “This year’s finalists and winners demonstrated how brands are evolving beyond transactional engagement to create more meaningful, personalized, and emotionally connected customer experiences. We’re proud to recognize the teams and individuals driving that impact across the industry.”

For more information on Loyalty Expo or the Loyalty360 Awards, contact [email protected].

About Loyalty360
Loyalty360 is the only objective community for customer loyalty, which seeks to enable and encourage dialogue among industry leaders. Through a unique blend of content, collaboration, and diverse learning opportunities, we've created a network of brands and technology providers that represent some of the best voices that the customer loyalty industry has to offer. Visit us at Loyalty360.org or follow us @Loyalty360.

About Loyalty Expo
Loyalty Expo is a VoC-driven, best-practice-focused customer loyalty and reward conference. Market leaders share their experiences and insights on customer retention strategies and trends. In addition, the Expo provides the knowledge necessary to guide customers on the path to loyalty and has earned a reputation as one of the industry’s premier events.
 
 

Loyalty360 Announces 2025 Loyalty360 Award Winners at Loyalty Expo

Loyalty360, the Association for Customer Loyalty, is proud to share the winners of the 2025 Loyalty360 Awards, which were announced on May 22 during Loyalty360’s Loyalty Expo in Orlando, Florida. The awards recognize brands that are building stronger and deeper loyalty with their customers in a proactive, meaningful, and—most importantly—measurable way. 

Winners for the Loyalty360 Emerging Loyalty Leaders, Champions of Customer Loyalty, 360 Degree (Supplier) Awards, and 360 Degree (Brand) Awards, were also announced during the ceremony.

The 360 Degree Awards recognize the brands and suppliers with the best overall weighted average finishes across multiple categories and the suppliers that had multiple clients compete in the finalist presentations.

The winners of the 2025 Loyalty360 Awards are as follows:

B2B Customer Loyalty:

• Platinum: Bank of America
• Gold: Chime
• Silver: DataArt
• Bronze: ExxonMobil

Corporate Social Responsibility & Loyalty:

• Platinum: Tropical Smoothie Cafe
• Gold: AARP
• Silver: TELUS

Employee Engagement & Impact:

• Platinum: Bank of America
• Gold: Fleet Feet
• Silver: SIGA
• Bronze: Weigel's
• Honorable Mention: American Eagle Outfitters

Global Customer Loyalty Program: 

• Platinum: Emirates
• Gold: Viva Aerobus
• Silver: Deutsche Telekom

Co-Brand/Private Label Credit Card Offerings:

• Platinum: Blains Farm & Fleet
• Gold: American Eagle Outfitters

Brand-to-Brand Partnerships: 

• Platinum: Burger King
• Gold: Petro-Canada
• Silver: Bath and Body Works
• Bronze: Bank of America
• Honorable Mention: Hilton

Customer Loyalty Transformation:

• Platinum: Papa John’s
• Gold: Merz Aesthetics
• Silver: Tractor Supply Co.
• Bronze: Fleet Feet
• Honorable Mention: Nahdi Medical Company

Customer Analytics, Insights, and Metrics:

• Platinum: QDOBA
• Gold: Hilton
• Silver: Food Lion
• Bronze: Royal Bank of Canada

Creative Campaign and Communications:

• Platinum: Weigel’s
• Gold: Thriftbooks
• Silver: Cleveland Cavaliers
• Bronze: Royal Bank of Canada

Customer Loyalty Strategy:

• Platinum: Lowe’s
• Gold: Whataburger
• Silver: bp
• Bronze: Virginia Lottery 

Loyalty Program Design:

• Platinum: NASCAR
• Gold: Bank of America
• Silver: Church’s Texas Chicken
• Bronze: Bath and Body Works

Technology & Trends:

• Platinum: HTeaO
• Gold: Portillo’s
• Silver: Thriftbooks
• Bronze: Hilton
• Honorable Mention: Loblaw Digital

Offer, Incentive, and Reward Design:

• Platinum: QDOBA
• Gold: The Vitamin Shoppe
• Silver: bp
• Bronze: Blain’s Farm and Fleet

Customer Engagement Strategy:

• Platinum: Petro-Canada
• Gold: The Vitamin Shoppe
• Silver: Emirates
• Bronze: Tropical Smoothie Cafe

Personalization Strategy and Innovation:

• Platinum: Food Lion
• Gold: Cleveland Cavaliers
• Silver: Royal Bank of Canada
• Bronze: VIP Nation
• Honorable Mention: Nahdi Medical Company

Excellence in Gamification:

• Platinum: Burger King
• Gold: Papa John’s
• Silver: Chipotle
• Bronze: The Vitamin Shoppe
• Honorable Mention: Weigel's

New Loyalty Program Launch:

• Platinum: Church’s Texas Chicken
• Gold: Lowe’s
• Silver: Marcus Theatres
• Bronze: HTeaO
• Honorable Mention: SIGA

360 Degree (Supplier):

• Platinum: Capillary
• Gold: Blings
• Silver: CataBoom
• Bronze: Merkle

360 Degree (Brand):

• Platinum: Bank of America
• TIE: Gold: Lowe’s and Petro-Canada
• Silver: Church’s Texas Chicken
• Bronze: Thriftbooks

Emerging Loyalty Leaders:

• Ben Noll, Sr. Manager of Loyalty, American Eagle Outfitters

Champion of Customer Loyalty:

• Ryan Draude, Head of Loyalty, Giant Food
• Chad Nikola, Sr. Director - Customer Retention (Loyalty, Credit, and Insights), American Eagle Outfitters

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Loyalty360 Announces Finalists for the 2025 Loyalty360 Awards to Be Presented at Loyalty Expo

Loyalty360, the association for customer loyalty, has selected the finalists for the 2025 Loyalty360 Awards, which recognizes brands that are driving customer loyalty and successfully navigating today’s complex and evolving landscape.

Winners will be selected by attendees at Loyalty360’s Loyalty Expo, taking place May 20-22 in Orlando, FL. For more information about the event and to view the full list of speakers, visit LoyaltyExpo.com.

Awards will be presented across multiple categories, each highlighting a key pillar of how brands engage with and serve their customers. In addition, top-performing finalists will be considered for the prestigious 360-Degree Award, which honors overall excellence and leadership in customer loyalty over the past year.

Mark Johnson, CEO of Loyalty360, said, “We continue to be impressed by the caliber of entries we received for this year’s Loyalty360 Awards. The finalists represent some of the most forward-thinking and impactful customer loyalty strategies in the market today. We look forward to celebrating their achievements and the innovation they bring to the customer loyalty space.”

Carly Stemmer Ivory, Senior Vice President and Research Analyst at Loyalty360, notes that brands will share learnings, successes, and passion with attendees as a part of the final voting round during Loyalty360's Loyalty Expo.

“These finalists aren’t just leading loyalty programs, they’re shaping the future of how brands build meaningful, long-term relationships with their customers. We're excited to showcase their stories and strategies during the final round of voting at this year’s Loyalty Expo.”

As part of this year’s program, five award categories — B2B Customer Loyalty, Corporate Social Responsibility and Loyalty, Employee Engagement and Impact, Global Loyalty Program, and Co-Brand/Private Label Credit Card Offerings — will be presented virtually prior to the in-person event beginning on May 20. These virtual presentations are available exclusively to Loyalty360 members, Loyalty Expo conference registrants, and Loyalty360 Award finalists.

Finalists for the 2025 Loyalty360 Awards include:

B2B Customer Loyalty:

• Chime
• DataArt
• ExxonMobil
• Bank of America

Corporate Social Responsibility and Loyalty:

• TELUS
• Tropical Smoothie Café
• AARP

Employee Engagement and Impact:

• American Eagle
• Bank of America
• Weigel’s
• Fleet Feet
• Saskatchewan Indian Gaming Authority (SIGA)

Global Loyalty Program:

• Deutsche Telekom
• Emirates

Co-Brand/Private Label Credit Card Offerings:

• Blain’s Farm & Fleet
• American Eagle

Brand-to-Brand Program Partnerships:

• Burger King
• Petro-Canada
• Bath & Body Works
• Hilton
• Bank of America

Customer Loyalty Transformation:

• Tractor Supply Co.
• Fleet Feet
• Merz Aesthetics
• Papa Johns
• Nahdi Medical Company

Customer Analytics, Insights, and Metrics:

• Food Lion
• Royal Bank of Canada
• Hilton
• QDOBA

Creative Campaign and Communications:

• Certified Angus Beef
• Thriftbooks
• Royal Bank of Canada
• Weigel’s
• Cleveland Cavaliers

Customer Loyalty Strategy:

• BP
• Virginia Lottery
• Lowes
• Whataburger

Loyalty Program Design:

• NASCAR
• Bank of America
• Church’s Texas Chicken
• Viva Aerobus
• Bath & Body Works

Technology and Trends:

• Thriftbooks
• HTeaO
• Hilton
• Portillos
• Loblaw

Offer, Incentive, and Reward Design:

• Blain’s Farm and Fleet
• The Vitamin Shoppe
• QDOBA
• BP

Customer Experience Strategy:

• Tropical Smoothie Cafe
• The Vitamin Shoppe
• Petro-Canada
• Emirates

Personalization Strategy and Innovation:

• Nahdi Medical Company
• Royal Bank of Canada
• Food Lion
• Cleveland Cavaliers
• VIP Nation

Excellence in Gamification

• Chipotle
• The Vitamin Shoppe
• Papa Johns
• Weigel’s
• Burger King

New Loyalty Program Launch

• Church’s Texas Chicken
• Saskatchewan Indian Gaming Authority (SIGA)
• HTeaO
• Lowe’s
• Marcus Theatres

Conference registration is still open for Loyalty360’s Loyalty Expo. Don’t miss the opportunity to learn from leading brands and see the award winners announced live!
For more information about the Loyalty360 Awards or conference, contact [email protected] or visit loyaltyexpo.com.

Loyalty360, The Association for Customer Loyalty, is proud to share the winners of the 2024 Loyalty360 Awards, which were announced on June 6 during  Loyalty360’s Loyalty Expo in Orlando, Florida. The awards recognize brands that are building stronger and deeper loyalty with their customers in a proactive, meaningful, and—most importantly—measurable way. Loyalty360 awarded finalists in various categories that each represent a key facet of a brand’s customer loyalty focus. 

Winners for the Loyalty360 360 Degree Awards—Supplier and Brand, Champion of Customer Loyalty, and Emerging Loyalty Leaders were also announced during the ceremony.  

The 360 Degree Awards recognize the brands and suppliers with the best overall weighted average finishes across multiple categories and the suppliers that had multiple clients compete in the finalist presentations. The Champion of Customer Loyalty Awards are special recognitions presented to individuals who have made outstanding contributions to the customer loyalty and experience industry.  

New for 2024 is the Emerging Loyalty Leader Award, which honors the outstanding achievements and potential of individuals under the age of 40 who are making significant strides in the customer loyalty, engagement, and experience industry. This award recognizes up-and-coming individuals who have demonstrated exceptional leadership, innovation, and dedication in shaping the future of customer loyalty. 

The Champion of Customer Loyalty Award is a special recognition presented to individuals who have made outstanding contributions to the customer loyalty and experience industry.  

The winners of the 2024 Loyalty360 Awards are as follows: 

B2B Customer Loyalty:  

• Platinum: Yara International 
• Gold: Bank of America 
• Silver: Pavilion Payments 

Brand-to-Brand Partnerships 

• Platinum: Royal Bank of Canada 
• Gold: Hilton 
• Silver: Kampgrounds of America 
• Bronze: Parkland 
• Honorable Mention: TELUS

Corporate Social Responsibility and Loyalty 

• Platinum: TELUS 
• Gold: Kampgrounds of America 
• Silver: Yara International 

Creative Campaign and Communications 

• Platinum (TIE): Thriftbooks and Great Clips 
• Gold: Royal Bank of Canada 
• Silver: Burger King 
• Bronze: The GIANT Company 

Customer Analytics, Insights, and Metrics 

• Platinum: Wawa 
• Gold: Loblaw
• Silver: The GIANT Company 
• Bronze: Blaze Pizza 

Customer Experience Strategy 

• Platinum: Rite Aid 
• Gold: Bank of America 
• Silver: Tim Hortons 
• Bronze: Cinergy Entertainment

Customer Loyalty Innovation and Transformation 

• Platinum: Dominos 
• Gold: Wawa 
• Silver: Target 
• Bronze: Subway 
• Honorable Mention: Enfamil 

Customer Loyalty Strategy 

• Platinum: Burger King 
• Gold: Subway 
• Silver: Bank of America 
• Bronze: The Vitamin Shoppe 
• Honorable Mention: Great Wolf Lodge 

Employee Engagement and Impact 

• Platinum: Food Lion 
• Gold: Hilton, in partnership with Phaedon
• Silver: Accor 

Loyalty Program Design 

• Platinum: Papa Johns 
• Gold: Cracker Barrel 
• Silver: Enfamil 
• Bronze: Tim Hortons 
• Honorable Mention: Hilton 

Offer Incentive and Reward Design:  

• Platinum: Whataburger 
• Gold: Giant Food 
• Silver: The Vitamin Shoppe 
• Bronze: Circle K 
• Honorable Mention: Shell Canda 

Technology and Trends 

• Platinum: Pieology 
• Gold: Frontier Communications
• Silver: Miniso Mexico, in partnership with PUG Interactive 
• Bronze: Stop & Shop
• Honorable Mention: Cinergy Entertainment

360 Degree (Supplier): In addition to our 360-Degree Brand Award, we will also recognize the solutions providers whose clients had best combined performance across all categories. These suppliers will receive points based on where their clients placed in their respective categories, and top earners will be recognized as winners of the 360-Degree. Suppliers do not apply for this award directly, but it is based on client submissions and nominations. 
 

• Platinum: Merkle 
• Gold: Capillary 
• Silver (TIE): Kobie and Phaedon 

360 Degree (Brand): Our comprehensive overall award, the 360-Degree Brand Award recognizes brands for overall excellence in all facets of customer experience and loyalty. To qualify for this award, brands must enter three or more of the above categories, and be named a finalist in at least one.

• Platinum: Bank of America 
• Gold: Hilton 
• Silver: Royal Bank of Canada 
• Bronze: The GIANT Company 

Champion of Customer Loyalty: This special recognition will be presented to individuals who have made outstanding contributions to the customer loyalty and experience industry. This may include industry executives, brand program leaders, and loyalty subject matter experts.

• John Sellers, Bank of America
• Amanda Jamerson, Hilton
• Jill Moser, Mastercard

Emerging Loyalty Leader Award: The Emerging Loyalty Leaders Award honors the outstanding achievements and potential of individuals under the age of 40 who are making significant strides in the customer loyalty, engagement, and experience industry. This award recognizes  p-and-coming individuals who have demonstrated exceptional leadership, innovation, and dedication in shaping the future of customer loyalty.

• Chandler Varonfakis, Food Lion
• Kim Eickmeier, Mastercard
• Kimberly Biertempfel, The GIANT Company
• Madison Johnston, Hilton

For more information on Loyalty Expo or the Loyalty360 Awards, contact Loyalty360.

Loyalty360, The Association for Customer Loyalty, is proud to share the winners of the 2023 Loyalty360 Awards, which were announced on May 10 during Loyalty360’s Loyalty Expo in Orlando, Florida. The awards recognize brands that are building stronger and deeper loyalty with their customers in a proactive, meaningful, and—most importantly—measurable way. Loyalty360 awarded finalists in 15 categories, each representing a key facet of a brand’s customer loyalty focus.

Winners for the Loyalty360 360 Degree Awards—Supplier, Brand, and Champion of Customer Loyalty—were also announced during the ceremony.

The 360 Degree Awards recognize the brands and suppliers with the best overall weighted average finishes across multiple categories and the suppliers that had multiple clients compete in the finalist presentations.

New for 2023, the Champion of Customer Loyalty Awards are special recognitions presented to individuals who have made outstanding contributions to the customer loyalty and experience industry.

The winners of the 2023 Loyalty360 Awards are as follows:


B2B Customer Loyalty

• Platinum: Signia
• Gold: Bank of America
• Silver: Aristocrat
• Bronze: Verizon

Brand-to-Brand Partnerships

• Platinum: SCENE+
• Gold: TELUS
• Silver: Bal Harbour Shops ACCESS
• Bronze: Parkland
• Honorable Mention: Sleep Number

Corporate Social Responsibility

• Platinum: TELUS
• Gold: Giant Food
• Silver: Tim Hortons
• Bronze: Kampgrounds of America
• Honorable Mention: Bal Harbour Shops ACCESS

Creative Campaign and Communications

• Platinum: Certified Angus Beef
• Gold: Blaze Pizza
• Silver: Amtrak
• Bronze: Accor
• Honorable Mention: Ally Financial

Customer Analytics, Insights, and Metrics

• Platinum: LEGO
• Gold: Thriftbooks
• Silver: Margaritaville
• Bronze: AMC Theatres 
• Honorable Mention: Noodles and Company

Customer Experience Strategy

• Platinum: Blue Buffalo
• Gold: Victoria’s Secret
• Silver: SCENE+
• Bronze: Cinergy Entertainment

Customer Loyalty Innovation and Transformation

• Platinum: Tim Hortons
• Gold: Vivid Seats
• Silver: NFL
• Bronze: MGM Resorts International
• Honorable Mention: Sonesta International Hotels

Customer Loyalty Strategy

• Platinum: Wawa
• Gold: Donatos
• Silver: SCENE+
• Bronze: Bank of America
• Honorable Mention: Draftkings

 
Employee Engagement & Impact

• Platinum: Bank of America
• Gold: Empire Company Ltd.
• Silver: IKEA Canada
• Bronze: Donatos
• Honorable Mention: Certified Angus Beef

Loyalty Program Design

• Platinum: Giant Food
• Gold: Progressive
• Silver: MGM Resorts International
• Bronze: Parkland
• Honorable Mention: Sleep Number

Offer, Incentive, and Reward Design

• Platinum: LEGO
• Gold: Ford
• Silver: Kampgrounds of America
• Bronze: Signia

Technology & Trends

• Platinum: 7-Eleven
• Gold: Hilton
• Silver: Travelers Insurance
• Bronze: PDQ Restaurants

360 Degree (Supplier)

• Platinum: Brierley
• Gold: Kobie
• Silver: Brandmovers
• Bronze: Cheetah Digital by Marigold
• Honorable Mention: Bounteous

360 Degree (Brand)

• Platinum: Bank of America
• Gold: LEGO
• Silver: SCENE+
• Bronze (TIE): TELUS and Giant Food

Champion of Customer Loyalty

• Tom Madden, Managing Partner, Loyalty and CRM, ICF Next
• Don Smith, Global Consulting Officer & CMO (US/Europe), Brierley | Capillary

About Loyalty360 

Loyalty360 is the only objective community for customer loyalty, which seeks to encourage dialogue among industry leaders. Through a unique blend of content, collaboration, and diverse learning opportunities, we’ve created a network of brands and technology providers representing some of the best voices that the customer loyalty industry has to offer. Visit us at Loyalty360.org or follow us on Twitter @Loyalty360.

Loyalty360 Announces Winners for 2022 Loyalty360 Awards at Loyalty Expo

Award finalists presented for the final judging round during Loyalty360’s Loyalty Expo in Charlotte

Loyalty360, The Association for Customer Loyalty, is proud to share the winners of the 2022 Loyalty360 Awards, which were announced on September 20 during Loyalty360's Loyalty Expo in Charlotte, North Carolina. 

Winners for the Loyalty360 360 Degree Awards were also announced during the ceremony. These awards recognize the brands and suppliers with the best overall weighted average finishes across multiple categories and the suppliers that had the highest weighted average client or multiple clients finished across categories.

The winners of the 2022 Loyalty360 Awards are as follows:

B2B Customer Loyalty
Platinum: Signia US
Gold: Bank of America
Silver: Aristocrat
Bronze: Avnet
Honorable Mention: Aquatrols

Customer Loyalty Innovation and Transformation
Platinum: Del Taco
Gold: Chipotle Mexican Grill
Silver: SCENE+
Bronze: Wyndham Hotels & Resorts
Honorable Mention: European Wax Center

Program Partnerships
Platinum: Bal Harbour Shops
Gold: Floor and Decor
Silver: Wyndham Hotels & Resorts
Bronze: SCENE+
Honorable Mention: Bank of America

Customer Insights & Metrics
Platinum: Sleep Number
Gold: Johnson & Johnson
Silver: Papa John’s
Bronze: TELUS

Creative Campaign
Platinum: MGM Resorts International
Gold: AMC Theatres
Silver: Giant Food
Bronze: Sleep Number 
Honorable Mention: Dave & Buster’s

Customer Loyalty Strategy
Platinum: Blue Buffalo
Gold: Wawa
Silver: Urban Outfitters
Bronze: ExxonMobil
Honorable Mention: Hibbett City|Gear

Loyalty Program Design
Platinum: Adidas
Gold: Bank of America
Silver: McDonald’s
Bronze: Caesars Entertainment
Honorable Mention: Ally Financial

Technology and Trends
Platinum: Ooredoo Qatar
Gold: Goodcents
Silver: Wawa
Bronze: Adidas
Honorable Mention: Caesars Entertainment

Incentive and Reward Design
Platinum: Chipotle Mexican Grill
Gold: MOL Group
Silver: Chico’s FAS
Bronze: Certified Angus Beef
Honorable Mention: TELUS


Social Impact and CSR
Platinum: Tim Horton’s
Gold: The Vitamin Shoppe
Silver: Floor and Decor
Bronze: TELUS
Honorable Mention: Ally Financial
 

360 Degree (Supplier) 
Platinum: Brierley
Gold: Brandmovers
Silver: Augeo
Bronze: SessionM
Honorable Mention: Clutch

360 Degree (Brand) 
Platinum: Bank of America
Gold: Adidas
Silver: TELUS
Bronze: Floor and Decor
Honorable Mention (tie): SCENE+, and Wyndham Hotels & Resorts

Congratulations to all of this year’s winners! For more information on Loyalty Expo or the Loyalty360 Awards, contact Loyalty360.

Loyalty360 Celebrates 2021 Loyalty360 Awards

Award finalists presented for the final judging round during Loyalty360’s Loyalty Expo in Charlotte

Loyalty360, The Association for Customer Loyalty, is proud to share the winners of the 2021 Loyalty360 Awards, which were announced on October 27 during Loyalty360's Loyalty Expo in Charlotte, North Carolina. 

Winners for the Loyalty360 360 Degree Awards were also announced during the ceremony. These awards recognize the brands with the best overall weighted average finishes across multiple categories and the suppliers that had the highest weighted average client or multiple client finishes across categories.

The winners for the 2021 Loyalty360 Awards are as follows:

 

B2B Customer Loyalty

Platinum: Bank of America
Gold: The Home Depot
Silver: Verizon
Bronze: Crunch Fitness

Innovation in Personalization
Platinum: Tim Hortons
Gold: SCENE
Silver: Bank of America
Bronze: Michaels

Customer Loyalty Innovation and Transformation
Platinum: Hertz
Gold: Chipotle
Silver: Air Canada
Bronze: Foot Locker

Program Partnerships
Platinum: Ooredo Qatar
Gold: Ally Financial
Silver: Bal Harbour Shops
Bronze: Wyndham Hotels & Resorts
Honorable Mention: Vitamin Shoppe

Employee Engagement and Impact
Platinum: Best Western
Gold: Otterbox
Silver: Rexall
Bronze: Overstock

Customer Insights & Metrics
Platinum: Michaels
Gold: American Eagle Outfitters
Silver: Wawa
Bronze: Johnson & Johnson

Creative Campaign
Platinum: Best Western
Gold: American Eagle Outfitters
Silver: Wyndham Hotels & Resorts 
Bronze: Galerija Belgrade

Customer Loyalty Strategy
Platinum: Tim Hortons
Gold: Del Taco
Silver: Lenovo
Bronze: Caesars Entertainment
Honorable Mention: American Eagle Outfitters

Loyalty Program Design
Platinum: Ford
Gold: Wyndham Hotels & Resorts
Silver: The North Face
Bronze: Caesars Entertainment

Technology and Trends
Platinum: 7-Eleven
Gold: Metrolink
Silver: Certified Angus Beef 
Bronze: Ally Financial
Honorable Mention: Overstock

Incentive and Reward Design
Platinum: Lincoln
Gold: Shell
Silver: LG
Bronze: Foot Locker
Honorable Mention: Price Chopper

Social, Community, and Customer Advocacy
Platinum: Certified Angus Beef
Gold: Ally Financial
Silver: Intesa Sanpaolo
Bronze: Price Chopper
 
Social Impact and CSR
Platinum: New Seasons Market
Gold: 7-Eleven
Silver: Sleep Number
Bronze: TELUS
 
CX Strategy
Platinum: Sleep Number
Gold: XL Axiata
Silver: Vitamin Shoppe
Bronze: TELUS
Honorable Mention: SCENE
 
Mobile-First Customer Experience
Platinum: Ford
Gold: 7-Eleven
Silver: El Pollo Loco
Bronze: Woolworths
Honorable Mention: 7 Leaves

360 Degree (Supplier) 
Platinum: The Lacek Group
Gold: Brierley
Silver: Cheetah Digital
Bronze: Clutch

360 Degree (Brand) 
Platinum (Tie): Ford, Tim Hortons, and Best Western
Bronze: 7-Eleven

Congratulations to all of this year’s winners! For more information on Loyalty Expo or the Loyalty360 Awards, contact Loyalty360.

Loyalty360, the association for customer loyalty, has announced the winners of the 2020 Loyalty360 Awards, on December 8 during a virtual ceremony. The awards recognize brands that build more robust and deeper loyalty with their customers in a proactive, meaningful, and—most importantly—measurable way. Loyalty360 awarded finalists in 13 individual categories, representing a vital facet of a brand's customer loyalty focus.

Winners for the Loyalty360 360 Degree Awards were also announced during the ceremony. These awards recognize brands with the best overall weighted average finishes across multiple categories, along with the suppliers that had the highest weighted average client or multiple client finishes across categories.

The winners for the 2020 Loyalty360 Awards are:

B2B Customer Loyalty
• Platinum: Floor & Decor (in partnership with Augeo)
• Gold: Ally Financial
• Silver: Essilor of America (in partnership with Brierley)
• Bronze: Bank of America Innovation in Corporate Social Responsibility:
• Platinum: Air Canada
• Gold: TELUS (in partnership with Aimia)
• Silver: AARP (in partnership with Merkle)
• Bronze: Caesars Entertainment

Business Transformation
• Platinum: Wawa
• Gold: The GIANT Company
• Silver: SCENE (in partnership with Elemental)
• Bronze: Air Canada

Customer Engagement & Advocacy
• Platinum: Chipotle
• Gold: Ally Financial
• Silver: Veggies Made Great (in partnership with Vesta)
• Bronze: Vans (in partnership with Cheetah Digital)
• Honorable Mention: Best Western Hotels & Resorts
 
Customer Insights & Metrics
• Platinum: Wyndham Hotels & Resorts
• Gold: Caesars Entertainment
• Silver: Donatos Pizza (in partnership with Cheetah Digital)
• Bronze: Black Star Burger (in partnership with Loyalty Plant)
• Honorable Mention: Hibbett Sports
 
Employee Engagement & Impact
• Platinum: Hannaford Brothers Company
• Gold: Overstock
• Silver: The GIANT Company
• Bronze: Best Western Hotels & Resorts
• Honorable Mention: Sleep Number
• Honorable Mention: Sodexo
 
Program Partnership
• Platinum: Verizon 
• Gold: Floor & Decor (in partnership with Augeo)
• Silver: Sony Rewards
• Bronze: Best Western Hotels & Resorts
• Honorable Mention: Fido Wireless (in partnership with Prizelogic)
 
Incentive and Reward Design
• Platinum: LEGO (in partnership with Oracle)
• Gold: The Vitamin Shoppe
• Silver: American Eagle Outfitters
• Bronze: Wyndham Hotels & Resorts
• Honorable Mention: Vans (in partnership with Cheetah Digital)
• Honorable Mention: Shell (in partnership with Wunderman Thompson)
 
Loyalty Program Design
• Platinum: 19 Crimes Wine (in partnership with Prizelogic)
• Gold: Verizon  
• Silver: Giant Food
• Bronze: Atlantic Lottery Corporation (in partnership with Splash Dot)
 
Creative Campaign
• Platinum: Chipotle
• Gold: SCENE (in partnership with Elemental)
• Silver: Sleep Number
• Bronze: American Eagle Outfitters
• Honorable Mention: TELUS (in partnership with Aimia
 
Customer Loyalty Strategy
• Platinum: 7-Eleven
• Gold: Bank of America
• Silver: T-Mobile (in partnership with The Marketing Store)
• Bronze: Porsche Cars North America
 
Technology and Trends
• Platinum: Ally Financial
• Gold: 7-Eleven (in partnership with Loyalty Methods)
• Silver: Overstock
• Bronze: Caesars Entertainment
 
CX Strategy
• Platinum: Wyndham Hotels & Resorts
• Gold: Domino's
• Silver: 7-Eleven
• Bronze: T-Mobile (in partnership with The Marketing Store)
• Honorable Mention: Hibbett Sports

360-Degree (Supplier Partner)
• Platinum: Cheetah Digital
• Gold: Prizelogic
• Silver: The Lacek Group
• Bronze: Augeo

360-Degree (Brand)
• Platinum: Wyndham Hotels & Resorts
• Gold: Ally Financial
• Silver: 7-Eleven
• Bronze: (Tie) Floor & Decor and Verizon

Congratulations to all of this year's Loyalty360 Award winners. For more information about the Loyalty360 Awards or Loyalty Expo, contact [email protected].

Loyalty360, The Association for Customer Loyalty, is proud to share the 2019 Loyalty360 Award winners, which were announced on May 22nd during Loyalty360's Loyalty Expo in Charlotte. The awards recognize brands that are building stronger and deeper loyalty with their customers in a proactive, meaningful, and—most importantly—measurable way. Loyalty360 awarded finalists in twelve categories, each representing a key facet of a brand’s customer loyalty focus. Additionally, winners for the Loyalty360 360 Degree Awards were also announced during the ceremony.
Earlier this spring, four brand finalists for each category were chosen by a board of judges comprised of Loyalty360 members, representing some of the top minds in customer loyalty. During the conference, each of the selected finalists delivered a short presentation on their brand’s award entry, after which conference attendees voted for what they felt represented platinum, gold, silver, and bronze winners in each category.

The winners for the 2019 Loyalty360 Awards are as follows:

B2B Customer Loyalty 
• Platinum: Thermo Fisher Scientific
• Gold: Floor and Decor
• Silver: InterContinental Hotels Group (IHG)
• Bronze: Hilton

Creative Campaign 
• Platinum: Domino’s 
• Gold: Ally Financial 
• Silver: Mountain Dew
• Bronze: Sony Rewards

Customer Loyalty Strategy 
• Platinum: Sunglass Hut 
• Gold: Sumo Sushi & Bento 
• Silver: Overstock.com  
• Bronze: Wyndham Hotels & Resorts

CX Strategy 
• Platinum: Sugarfina 
• Gold: Tarte Cosmetics 
• Silver: Caesars Entertainment 
• Bronze: MGM Resorts International

Employee Engagement 
• Platinum: Omni Hotels and Resorts
• Gold: MGM Resorts International
• Silver: Overstock.com
• Bronze: Sodexo

Incentive and Reward Design 
• Platinum: Verizon Wireless
• Gold: Mountain Dew
• Silver: Wyndham Hotels & Resorts 
• Bronze: TELUS

Influencer Marketing  
• Platinum: InterContinental Hotels Group (IHG)
• Gold: The Vitamin Shoppe
• Silver: Sleep Number 
• Bronze: Dollar Car Rental

Loyalty Program Design 
• Platinum: DSW 
• Gold: Cinemark 
• Silver: Food Lion 
• Bronze: Break Time

Metrics and Measurement 
• Platinum: Caesars Entertainment 
• Gold: McClatchy 
• Silver: Sodexo 
• Bronze: Accor

Social Impact
• Platinum: Food Lion 
• Gold: DSW
• Silver: Ally Financial
• Bronze: Erie Insurance

Program Partnership 
• Platinum: Verizon Wireless 
• Gold: Sleep Number
• Silver: Ally Financial
• Bronze: Celebrity Cruises

Technology and Trends
• Platinum: 7-Eleven, Inc.
• Gold: Caesars Entertainment
• Silver: Hertz
• Bronze: Zumiez

360 Degree Vendor
• Platinum: Crowdtwist 
• Gold: The Lacek Group
• Silver: Lenati 
• Bronze: PrizeLogic

360 Degree Brand
• Platinum: Verizon
• Gold: DSW
• Silver: Caesars Entertainment
• Bronze: Food Lion

Congratulations to all of this year's Loyalty360 Award winners. For more information about the Loyalty360 Awards or Loyalty Expo, contact [email protected].

During the 2018 Loyalty Expo, Loyalty360 recognized the winners of the 2018 Loyalty360 Customer Loyalty360 Awards. 

The complete list of winners of this year's awards are as follows: 

Employee Engagement 
• Platinum: Vans
• Gold: GameStop
• Silver: InterContinental Hotels Group
• Bronze: Caesars Entertainment
 
Technology & Trends 
• Platinum: Ally Financial
• Gold: Best Buy Canada
• Silver: Balance Grille
• Bronze: Adore Me
 
Customer Analytics & Data 
• Platinum: FedEx
• Gold: Adore Me
• Silver: Sleep Number
• Bronze: USA Today
 
Program Partnership 
• Platinum: American Family Insurance
• Gold: Caesars Entertainment
• Silver: SCENE
• Bronze: Shangri-La Hotels
 
Loyalty/Reward Program Design 
• Platinum: Minneapolis Institute of Art
• Gold: FedEx
• Silver: Cooper’s Hawk Winery & Restaurants
• Bronze: Galderma
 
Creative Campaign 
• Platinum: Domino’s
• Gold: InterContinental Hotels Group
• Silver: SCENE
• Bronze: Celebrity Cruises
 
360-Degree Award - Vendor
• Platinum: Optimove
• Gold: Lenati
• Silver: TLC Marketing
• Bronze: Brierley + Partners
 
360-Degree Award - Brand
• Platinum: FedEx
• Gold: InterContinental Hotels Group
• Silver: SCENE
• Bronze: Caesars Entertainment

A special thanks to our panel of esteemed judges:

• Lonnie Mayne - Red Shoes Living
• Margie Kupfer - 3C Interactive
• Erik Aiple - Collette
• Paul Costello - SessionM
• Bob Macdonald - Bond Brand Loyalty
• Pam Spier - Lenati
• Erin Raese - Aimia
• Art Souza - Zylotech
• Mairead Ridge - Crowdtwist
• Michael Nelson - bLoyal
• Jeff Sopko - Baesman
• Brad Marg - Stellar Loyalty
• Michela Baxter - HelloWorld
• Jeremy Brooks - StrayBoots
• Joe Doran - Persuade Loyalty
• Lou Ramery – East|West Marketing
• Tom Haley - Cloud Union
• Jarred Thomas - Zendesk
• Jonathan Seabolt - LoyaltyEdge
• David Andreadakis - Kobie
• Daniel Kahan -  W. Capra Consulting
• Adam Craig - Deluxe
• Tamara Oliverio - Epsilon
 

2017 Customer Loyalty Awards Results

After deliberation by an objective judging panel of top-level customer loyalty executives, the finalists for the 2017 Loyalty360 Award have been announced. Each of these brands has demonstrated excellence in at least one of six categories, and together comprise a snapshot of the innovators looking to usher in a new era of customer experience, loyalty, and engagement.
 
“The Loyalty360 Awards are designed to recognize those brands that truly understand the complexities behind our changing industry,” said Mark Johnson, CEO of Loyalty360. “We’re incredibly proud of both the judges and finalists for the work they do in driving customer loyalty forward and look forward to seeing who takes home the top prize next month in Orlando.”
 
Winners were announced as part of Loyalty Expo 2017, May 2-4 at Caribe Royale in beautiful Orlando, Florida.
 
 
And the 2017 Winners are:
 
360-Degree Award
Platinum - Caesars Entertainment
Gold - Barclaycard
Silver - Deutsche Telekom AG
Bronze - Celebrity Cruises

Loyalty & Rewards Program 
Platinum: Heathrow Airport
Gold: Barclaycard
Silver: The North Face
Bronze: Pizza Hut
 
Technology & Trends 
Platinum: Caesars Entertainment
Gold: Nissan
Silver: GameStop
Bronze: Ryder
 
Customer Experience & Engagement 
 Platinum: Celebrity Cruises
Gold: Caesars Entertainment
Silver: Ubisoft
Bronze: Deutsche Telekom AG
 
Customer Insights 
 Platinum: Chicken Salad Chick
Gold: Caesars Entertainment
Silver: Arkansas Blue Cross Blue Shield
Bronze: Dell Technologies
 
Creative Campaign 
Platinum: Royal Caribbean
Gold: Domino's
Silver: Marvel
Bronze: Citizens Bank

Measurement 
Platinum: Barclaycard
Gold: KKBOX
Silver: InterContinental Hotels Group 
Bronze: Deutsche Telekom AG 
 

Special thanks to our 2017 judges:

Jeff Sopko - Baesman 
Lonnie Mayne - Red Shoes Living 
Joe McClure - Montrose Travel 
Chris Martin - Montrose Travel 
Bob Macdonald - Bond Brand Loyalty 
Margie Kupfer - 3C Interactive 
Clay Walton-House - Lenati 
Thomas Patchin - House Advantage 
Tom Beauchamap - House Advantage 
Carlos Dunlap-Beard - Snipp 
Rhonda Basler - Hallmark Business Connections 
Len Llaguno - Willis Towers Watson
Danika Hoffmann - The Lacek Group 
Cassie Boutelle - FIS
Laura Hewitt - Kobie Marketing 
David Andreadakis - Kobie Marketing 
Narina Sippy - Stellar Loyalty 
Brad Marg - Stellar Loyalty
Jonathan Seabolt - Loyalty Edge 
Trisha Asgeirsson - MasterCard
Kelly Crerar - IC Group 
Anthony Aguiar - IC Group 
Michelle Andre - Virtual Incentives 
Mairead Ridge - CrowdTwist 
Doug Carlson - Parascript
Scott Wallace - Deluxe

2016 Customer Loyalty Awards Results

A field of 17 brands, representing the cutting edge in customer loyalty, is set to compete in the 3rd annual Loyalty360 Awards. The awards, which recognize the innovation and effectiveness of the world’s best customer loyalty strategies, will be presented during a special luncheon at the 9^th Annual Loyalty Expo, presented by Loyalty360 – The Association for Customer Loyalty. The event will be held May 24-26, 2016, at the DoubleTree Universal in Orlando, Florida.

New in 2016, finalists were determined by judges from some of the most respected technology and loyalty solution suppliers, while winners will be chosen at the Loyalty Expo by the collective voice of expo attendees, a group consisting of brands across a wide spectrum of industries represented at the 2016 Loyalty Expo.

And the 2016 Winners are:
360-Degree Award
Platinum: San Francisco 49ers
Gold: Kellogg's

Silver: Dell Bronze : Global Hotel Alliance

Loyalty or Rewards Program
Platinum: GameStop
Gold: Global Hotel Alliance
Silver: Kellogg's
Bronze: Dell

Customer Experience & Engagement
Platinum:Dell
Gold:San Francisco 49ers
Silver: BlueCross BlueShield of South Carolina
Bronze: InterContinental Hotels Group

Customer Insights
Platinum:Wyndham Rewards
Gold:Thrivent
Silver:Kellogg's
Bronze:InterContinental Hotels Group



Measurement
Platinum:Dunkin' Brands
Gold:Ryder
Silver:Kellogg's
Bronze:InterContinental Hotels Group



Technology & Trends
Platinum:Hilton HHonors
Gold:Caesars Entertainment Corporation
Silver:San Francisco 49ers
Bronze:Kellogg's



Creative Campaign
Platinum:Arby's
Gold:InterContinental Hotels Group
Silver:Global Hotel Alliance
Bronze:Dell

Top international brands will also be recognized for their excellence in each category, lending a global viewpoint to the proceedings and giving unique insight into the common themes (and differentiations) of customer loyalty around the world.

A special thanks to our esteemed panel of judges who are working tirelessly to ensure that truly the best loyalty strategies are recognized as winners for the 2016 awards.