YEAR
Webinar Topic

Webinar: Achieving a Stellar Customer Experience—Looking Beyond Traditional Customer Care

  • May 12, 2011

VIPdesk is hosting a webinar on May 12, 2011 at 2:00 p.m. ET entitled “Achieving a Stellar Customer Experience: Looking Beyond Traditional Customer Care”.  Presented by John Goodman, author of “Strategic Customer Service” and Vice Chairman of TARP, this webinar will c... Read More

Webinar: Make a “Love Connection” With Your Customers: How to Drive Engagement and Increase Brand Loyalty

  • May 05, 2011

This webinar was May 5, 2011, 1 PM ETAs with any personal relationship, it starts with an initial spark ...then moves into a “dating" phase where you learn more about your potential mate...what they like and dislike....what makes them happy or ticks them off...what could make you lose ... Read More

Using Prepaid to Motivate Loyalty and Engagement

  • April 28, 2011

A new national survey confirms that prepaid programs are a powerful tool to support efforts to build loyalty and engagement.  Join us for a half-hour webinar providing an overview of research regarding opinions about prepaid cards in incentive programs and how companies are using prepaid pro... Read More

Get Smart: Differentiate Your Loyalty Programs with Customer Intelligence

  • April 21, 2011

Guest speaker, Forrester Research Inc. Researcher Emily Murphy will open this session by discussing three key reasons why loyalty programs often fail and how loyalty marketers can “get smart” with customer intelligence to overcome these challenges and differentiate from the me-too off... Read More

Transparency, Trust, and Customer Feedback

  • April 13, 2011

Wednesday, April 13, 2011 @ 2 p.m. EasternIn this highly-anticipated Webinar sponsored by Vovici, hear from Don Peppers, acclaimed author and founding partner of the Peppers & Rogers Group, the world’s premier customer-centered consultancy.In this Webinar Don Peppers, along with Jeffr... Read More

How Customer Intelligence Increases Marketing Contribution to Profitability

  • April 07, 2011

Today, market analysts and forecasters are proclaiming customer intelligence as the new competitive weapon for business success. However, many marketers are confused about the meaning of customer intelligence.  While many companies have copious amounts of data stored in a variety of applicat... Read More

Forrester's Marketing Forum 2011

  • April 05, 2011

April 5-6, 2011San Francisco, CAJust when you got used to the online marketing practices of the first digital decade, that world is ending. Rapid innovation is creating radical shifts in the methods and media that people use to engage with your company, brand, and products. From connected TVs ... Read More

The Gift Card, Gift Voucher and Reloadable Card Summit

  • March 30, 2011

March 30, 2011Lancaster, LondonJoin Loyalty 360 President and CEO Mark Johnson as he moderates the “Loyalty Schemes and Customer Experiences that Attract Customers and Keep them Coming Back” session, Wednesday 30 March, 2011. This session will cover effective customer experience enhan... Read More

Know thy Customer: Why Loyalty Requires Deep Customer Knowledge

  • March 10, 2011

Thursday March 10th, 1 PM ETAs Customer Intelligence (CI) matures, CI professionals must adapt how they capture, integrate and manage, analyze and apply knowledge about their customers.  This is especially true for Loyalty Program initiatives, where the application of Customer Intelligence i... Read More

Igniting a Customer Centric Culture

  • March 09, 2011

Thursday, March 9, 2011 2PM ETBuilding a customer-centric culture is about more than directing the efforts of front-line employees. This one-hour webinar presentation will detail how a solid strategy that combines executive support, easily understandable metrics and elements of self-empowerme... Read More

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