YEAR
Webinar Topic

How Loyalty Management Transforms the 21st Century Retail Enterprise

  • July 28, 2011

1:00 p.m. ETAt a time when retailers struggle to retain and attract key segments of their shopping audiences, customer loyalty management, practiced as a strategic element of their business plans, can drive sustainability and differentiation into the enterprise. This webinar will present a contem... Read More

TIBCO Customer Loyalty

  • July 27, 2011

Wednesday, July 27, 2011Sydney, AustraliaStruggling with reducing customer churn in an age of educated consumers? Looking to develop a loyalty program and want the inside track on how to execute? See an improvement in customer experience as a key competitive advantage, but not sure where to start... Read More

MasterCard Small Business Webinar Series Presents: Understanding and Improving Your Credit Score

  • July 28, 2011

Speaker: Jeanne Kelly, Founder of The Credit Owl, LLCThe ability to obtain credit is a life-line for many small businesses, and not being able to get a loan can mean closing the doors of your business or missing an opportunity to grow. Therefore, understanding credit scores is critica... Read More

Powering Revenues Through Better Customer Experiences

  • July 21, 2011

Studies prove the better the customer experience the more opportunity for increased revenue, improved advocacy and reduced attrition. Learn how to get started improving your customer’s experience in a special hands-on, interactive workshop being held at the Ritz Carlton in Pentagon City on ... Read More

MasterCard Small Business Webinar Series Presents: Effective Email Marketing: How to Increase Existing Customer Sales

  • July 07, 2011

Speaker: Jill Bastian, Manager, Training and Education, Vertical ResponseEvery business spends a great deal of time and money to gain new customers. The best source of ongoing revenue is to keep those customers happy for as long as possible and maximize sales from this group. Email marketing i... Read More

What do Affluent Consumers Want from their Loyalty Programs?

  • June 23, 2011

Presented by VIPdesk & Affinion Loyalty GroupThe customer loyalty space is increasingly becoming a battleground where brands fight for their share of the profitable affluent market. Always an attractive segment, the affluent market seems to have rebounded from the recent recession faster than... Read More

Forrester's Customer Experience Forum 2011

  • June 21, 2011

New York June 21-22What is the right customer experience strategy for your company? The right customer experience strategy is the one that will help you:Paint a vivid picture of how your company wants its customers to perceive it across all three levels of the customer experience pyramid: usefuln... Read More

Winning the Race to a Loyal, Engaged Fan Base

  • June 22, 2011

The Gartner and 1to1 Media CRM Excellence Awards are all about highlighting world-class customer strategy and CRM initiatives and broadly sharing their successes, challenges and insights. This year’s Gold Winner, International Speedway Corporation, has taken a customer-centric approach to i... Read More

Webinar: So You Have a Lot of Customer Data…Now What?

  • June 16, 2011

This webinar took place on June 16, 2011 at 1PM EST.If you’re like most loyalty marketers, you’ve accumulated plenty of customer data. And you may be saying to yourself “Yeah, I have plenty of customer data… but no information!”This webinar is designed to help marke... Read More

Improving Customer Loyalty: Developing a complete picture of today's customers & their changing behaviours.

  • May 17, 2011

A Criterion ConferenceMay 17-18, 2011Citigate Central, Sydney, AustraliaEngaging customers in the evolving retail environmentWith an estimated 200,000 loyalty programs currently operating in Australia, it is vital for businesses to understand how to make their brand stand out from the crowd.More ... Read More

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