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Looking for a loyalty event? Why not attend one from the convenience of your computer? Loyalty360's marketing webinar series gives you exclusive access to insights from top brands and accomplished industry executives.
2:00 p.m. ETDo you know if you are meeting your customer’s expectations or could you be falling short? Do you know how your customer’s actually perceive you? The answers to these questions could be the key to increased revenue opportunities and improved customer advocacy and retention... Read More
1:00 p.m. ETLoyalty and Satisfaction are much bandied about terms whose definition isn’t always clear. What is clear is that both of these words are directly connected to an organizations’ bottom line. This webinar brings together customer experience management experts to create a liv... Read More
In this webinar, we will examine the importance of keeping the customer centered when selecting partners and designing offers.
Customer centered partnering is a principle of Best Practices to Optimize Partnerships. Opportunities exist when the exchange of value between partners, the loyalty prog... Read More
1:00 p.m. ETPlease join Loyalty 360 and Data Experts John Bartold and Eric Stein as they have an interactive discussion of the future state of loyalty, and how external data can take your loyalty programs to the next level. Loyalty has always been a “program” or function within a... Read More
1:00 P.M. ETCustomer Loyalty, as evidenced by the the increasingly complex factors going into each customer purchase decision, is no longer a function of a simple loyalty program. It's increasingly an effort that requires an enterprise commitment to customers. As easy as this might sound, org... Read More
1:00 p.m. ETThe world of E-Commerce is growing at an alarming rate, but the growth is not coming from where you may think. In 2010, total US E-commerce revenue reached $227.6 billion with almost 40% of revenue coming from outside the top 25 E-commerce retailers.
What role do traditional lo... Read More
1:00pm ETPresenter: Mike McDonnell, Vice President, Product Management with Affinion Loyalty GroupGiven the technological evolution of social media, discussions about customer engagement are ubiquitous. From retail to travel to banking and industries in between, companies understand the need to e... Read More
According to a recent survey by Bloomberg Businessweek Research Services 80 percent of companies say getting closer to customers and providing them with a differentiated experience is a top strategic objective. Their average rating of the customer experience they provide, however, is just 3.6 on ... Read More
1:00 p.m. ETCustomers are providing feedback to all parts of the organization. The time is now to link that insight and take action—or risk losing customers to competitors.More and more, customers are sharing compliments, complaints, and ideas with multiple departments across an organizatio... Read More
1:00 p.m. ET“Blast” marketing strategies of the past are no longer sufficient to engage today’s customers and foster loyalty. Typical campaign response rates have plummeted while customer opt-out rates have ascended, limiting your ability to converse with even your most valuable... Read More