YEAR
Webinar Topic
Everyone’s talking about BIG Data!  What about the RIGHT data?

Everyone’s talking about BIG Data! What about the RIGHT data?

  • May 21, 2013

Webinar: Customer Behavior / Data / Multi-Channel Presented on May 21st, 2013 at 1PM ET.   We all agree that transforming data into meaningful customer intelligence will enable us to better identify opportunities and devise strategies to create and maintain profitable customer relationshi... Read More

Boosting Loyalty and Bottom Line Results by Putting Customers First

Boosting Loyalty and Bottom Line Results by Putting Customers First

  • May 16, 2013

Webinar: Loyalty / Customer Experience / MobilePresented on May 16, 2013 at 1PM ET.Customers increasingly expect businesses to better anticipate individual needs and provide more personalized, on-demand services across every channel, no matter what medium the customer chooses to access informatio... Read More

From Growing Pears to Growing Customers - 3 Keys to Cultivating Customers at Harry and David

From Growing Pears to Growing Customers - 3 Keys to Cultivating Customers at Harry and David

  • May 02, 2013

Webinar: Direct Marketing / Loyalty / B2BPresented on May 2, 2013 at 1PM ET.Harry and David is one of the nation’s oldest catalog mail order companies establishing its brand in the early 20th century as the premier direct marketer of fruit and food gifts.  Join us for a discussion with... Read More

Balancing Intelligent Data and Customer Privacy: A Guide to Delivering the Unexpected

Balancing Intelligent Data and Customer Privacy: A Guide to Delivering the Unexpected

  • April 25, 2013

Webinar: Customer Experience / Customer Relationship / Voice of the Customer / Customer ServicePresented on April 25, 2013 at 1 PM ET. In a world of fast-changing technology, evolving marketing channels and new social norms, Marketers are reaching consumers in a whole new way.  To ... Read More

Seize the Moments: Capturing the 10 Most Important Customer Experience Moments

Seize the Moments: Capturing the 10 Most Important Customer Experience Moments

  • April 18, 2013

Webinar: Data, Customer Experience, Customer RelationshipsPresented on April 18th, 2013 at 1 PM ET. To create a journey with your customers and leverage big data to build real relationships, it’s important to “seize the moments” to best connect. However to do so, requires a... Read More

Fast Track To Loyalty Profitability: How To Make Your Loyalty Program A Profit Center For Your Business

Fast Track To Loyalty Profitability: How To Make Your Loyalty Program A Profit Center For Your Business

  • April 16, 2013

Webinar: Loyalty / Loyalty Program / ROIPresented on April 16, 2013Businesses are investing millions in loyalty programs from technology to consulting to internal teams dedicated to program management. Like any other investment, businesses not only expect, but demand, a positive return on investm... Read More

Sport Chalet Takes their Loyalty Program to the Next Level with Customer Intelligence

Sport Chalet Takes their Loyalty Program to the Next Level with Customer Intelligence

  • March 05, 2013

Webinar: Marketing Insight, Loyalty Marketing, Customer ExperiencePresented on March 5, 2013.Sport Chalet’s Action Pass loyalty program was doing its job – rewarding customers, generating revenues and tying transactions to the Customer.  Customer data, or Athlete Data as Sport Ch... Read More

Crossing the Chasm to Drive Greater Loyalty

Crossing the Chasm to Drive Greater Loyalty

  • February 28, 2013

Webinar: Loyalty / Rewards Programs, Customer Engagement, Branding / Content MarketingPresented on February 28, 2013.Do you wonder, what is most important to consumers? What are the drivers in getting their loyalty? Do you wonder where you can do a better job of meeting your  customers' ... Read More

If You Love Your Customers, Don’t Break Their Hearts: Minimize Effort to Maximize Loyalty

If You Love Your Customers, Don’t Break Their Hearts: Minimize Effort to Maximize Loyalty

  • February 14, 2013

Webinar: Marketing Insight, Loyalty Marketing, Customer ExperiencePresented on February 14, 2013.How easy do you make it for your customers to do business with you? This is beyond order taking; it includes service, support, instructions and policies--all needed by your customers. You have this in... Read More

Position Your Customers at the Center of the Loyalty Experience

Position Your Customers at the Center of the Loyalty Experience

  • January 31, 2013

Webinar: Marketing Insight, Loyalty Marketing, Customer ExperiencePresented on January 31, 2013 at 1 PM ET. Understanding your customers through a lens of behavioral personas can drive a customer centric experience and increased engagement. Behavioral personas are fictional characters which ... Read More

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