YEAR
Webinar Topic
Rewards in Interesting Times

Rewards in Interesting Times

  • August 15, 2013

 Webinar: Reward Programs / Reward Redemption / Financial Industry / Data / Spending / Debit CardPresented on August 15, 2013 at 1pm ETThe economic turmoil of the last five years has left imprints on the financial industry that their products, programs and customers will feel for years ... Read More

Throwing Off Sparks: Rules for Reigniting Your Retail Loyalty Programs

Throwing Off Sparks: Rules for Reigniting Your Retail Loyalty Programs

  • August 08, 2013

Webinar: Customer Relationship / Loyalty Program / Customer BehaviorPresented on August 8, 2013 at 1PM ET  As anyone in a long-term relationship can attest, sometimes you have to work hard to keep that special spark burning. And in particular, this is very true in retail customer relati... Read More

Building a Holistic Voice of the Customer Program

Building a Holistic Voice of the Customer Program

  • August 06, 2013

 Webinar: Voice of the Customer / Customer Satisfaction / Customer Service RecoveryPresented on August 6, 2013 at 1 PM ETDiscover how one global company integrates customer feedback from multiple touch points including Customer Service, Technical Support, and Web with periodic relationship s... Read More

Is There Ever a WRONG Time to Market? Right Time vs Real Time

Is There Ever a WRONG Time to Market? Right Time vs Real Time

  • July 18, 2013

Webinar: Marketing / Loyalty / DataPresented on July 18, 2013 at 1PM ET Big data, event streams, real-time processing and having a real-time channel in the palm of your hand has enabled companies to market anytime they like, but is real time ever the wrong time? This webinar will provid... Read More

Consumer-Centric: Not Just Another Marketing BuzzWord

Consumer-Centric: Not Just Another Marketing BuzzWord

  • June 25, 2013

Webinar: Loyalty Program / Customer Experience / Customer EngagementPresented on June 25, 2013 at 1 PM ET Consumers are talking about loyalty, but are we really listening?  Find out what your consumers are saying and how recent advancements in loyalty, driven by consumer demands, can en... Read More

2013 Maritz Loyalty Report™: US Edition – “Benchmarks, Trends and Lessons in Brand Loyalty and Customer Engagement”

2013 Maritz Loyalty Report™: US Edition – “Benchmarks, Trends and Lessons in Brand Loyalty and Customer Engagement”

  • June 11, 2013

Webinar: Loyalty / Customer Engagement / Brand MarketingPresented on June 11, 2013 at 1 PM ETDo loyalty programs really drive business or are they simply rewarding customers for behavior they would have undertaken anyways? What qualities make loyalty programs most influential? What mistakes are l... Read More

Loyalty Program Growth: For Better or Worse?

Loyalty Program Growth: For Better or Worse?

  • May 30, 2013

Webinar: Loyalty Programs, Customer EngagementPresented on May 30, 2013 at 1PM ET.In 2011, the average consumer was a member of 18 programs with an astounding 2-billion loyalty program memberships in the United States according to the 2011 COLLOQUY CensusTalk white paper. Two years later, new res... Read More

Everyone’s talking about BIG Data!  What about the RIGHT data?

Everyone’s talking about BIG Data! What about the RIGHT data?

  • May 21, 2013

Webinar: Customer Behavior / Data / Multi-Channel Presented on May 21st, 2013 at 1PM ET.   We all agree that transforming data into meaningful customer intelligence will enable us to better identify opportunities and devise strategies to create and maintain profitable customer relationshi... Read More

Boosting Loyalty and Bottom Line Results by Putting Customers First

Boosting Loyalty and Bottom Line Results by Putting Customers First

  • May 16, 2013

Webinar: Loyalty / Customer Experience / MobilePresented on May 16, 2013 at 1PM ET.Customers increasingly expect businesses to better anticipate individual needs and provide more personalized, on-demand services across every channel, no matter what medium the customer chooses to access informatio... Read More

From Growing Pears to Growing Customers - 3 Keys to Cultivating Customers at Harry and David

From Growing Pears to Growing Customers - 3 Keys to Cultivating Customers at Harry and David

  • May 02, 2013

Webinar: Direct Marketing / Loyalty / B2BPresented on May 2, 2013 at 1PM ET.Harry and David is one of the nation’s oldest catalog mail order companies establishing its brand in the early 20th century as the premier direct marketer of fruit and food gifts.  Join us for a discussion with... Read More

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