Webinar Archives

YEAR

Webinar Topic

The Bright Side of Negative Engagement

September 08, 2011

1:00pm ETPresenter: Mike McDonnell, Vice President, Product Management with Affinion Loyalty GroupGiven the technological evolution of social media, discussions about customer engagement are ubiquitous. From retail to travel to banking and industries in between, companies understand the need to e... Read More

Customer Experience Management in the "New Normal"

September 01, 2011

According to a recent survey by Bloomberg Businessweek Research Services 80 percent of companies say getting closer to customers and providing them with a differentiated experience is a top strategic objective. Their average rating of the customer experience they provide, however, is just 3.6 on ... Read More

CEM (Customer Experience)

Listening Is No Longer Enough

August 25, 2011

1:00 p.m. ETCustomers are providing feedback to all parts of the organization. The time is now to link that insight and take action—or risk losing customers to competitors.More and more, customers are sharing compliments, complaints, and ideas with multiple departments across an organizatio... Read More

Customer-Centric Marketing: Making the Move from Campaigns to Cross-Channel Dialogue

August 09, 2011

1:00 p.m. ET“Blast” marketing strategies of the past are no longer sufficient to engage today’s customers and foster loyalty. Typical campaign response rates have plummeted while customer opt-out rates have ascended, limiting your ability to converse with even your most valuable... Read More

How Loyalty Management Transforms the 21st Century Retail Enterprise

July 28, 2011

1:00 p.m. ETAt a time when retailers struggle to retain and attract key segments of their shopping audiences, customer loyalty management, practiced as a strategic element of their business plans, can drive sustainability and differentiation into the enterprise. This webinar will present a contem... Read More

Loyalty / Rewards Programs

TIBCO Customer Loyalty

July 27, 2011

Wednesday, July 27, 2011Sydney, AustraliaStruggling with reducing customer churn in an age of educated consumers? Looking to develop a loyalty program and want the inside track on how to execute? See an improvement in customer experience as a key competitive advantage, but not sure where to start... Read More

MasterCard Small Business Webinar Series Presents: Understanding and Improving Your Credit Score

July 28, 2011

Speaker: Jeanne Kelly, Founder of The Credit Owl, LLCThe ability to obtain credit is a life-line for many small businesses, and not being able to get a loan can mean closing the doors of your business or missing an opportunity to grow. Therefore, understanding credit scores is critica... Read More

Payments / POS

Powering Revenues Through Better Customer Experiences

July 21, 2011

Studies prove the better the customer experience the more opportunity for increased revenue, improved advocacy and reduced attrition. Learn how to get started improving your customer’s experience in a special hands-on, interactive workshop being held at the Ritz Carlton in Pentagon City on ... Read More

MasterCard Small Business Webinar Series Presents: Effective Email Marketing: How to Increase Existing Customer Sales

July 07, 2011

Speaker: Jill Bastian, Manager, Training and Education, Vertical ResponseEvery business spends a great deal of time and money to gain new customers. The best source of ongoing revenue is to keep those customers happy for as long as possible and maximize sales from this group. Email marketing i... Read More

What do Affluent Consumers Want from their Loyalty Programs?

June 23, 2011

Presented by VIPdesk & Affinion Loyalty GroupThe customer loyalty space is increasingly becoming a battleground where brands fight for their share of the profitable affluent market. Always an attractive segment, the affluent market seems to have rebounded from the recent recession faster than... Read More

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WEBINARS

The Bright Side of Negative Engagement

Customer Experience Management in the "New Normal"

Listening Is No Longer Enough

Customer-Centric Marketing: Making the Move from Campaigns to Cross-Channel Dialogue

How Loyalty Management Transforms the 21st Century Retail Enterprise

TIBCO Customer Loyalty

MasterCard Small Business Webinar Series Presents: Understanding and Improving Your Credit Score

Powering Revenues Through Better Customer Experiences

MasterCard Small Business Webinar Series Presents: Effective Email Marketing: How to Increase Existing Customer Sales

What do Affluent Consumers Want from their Loyalty Programs?

Videos and podcasts

Not Your Father’s Loyalty & Rewards Program

Social Analytics & Mobility - Neeraj Sripuram from IBM [Meet the Speaker Series]

Nu Skin Steps to Success

WEBINARS

From Holiday Rush to Year-Round Loyalty: Extending Momentum into 2025

Powering Customer Loyalty Through Multi-Brand Partnerships and Unique Reward Opportunities

The Secret to Loyalty Success: Infusing Non-Transactional Engagement & Gamification into Loyalty & CX Strategies

Industry News

Russell Stover Chocolates Launches "Make Happy Memories" Contest for a Chance to Win a Sweet Holiday Getaway

Bath & Body Works Announces Annual Candle Day Deal

Cracker Barrel’s turnaround strategy seems to be working

Bojangles Rallies Around Western North Carolina, Donating $150,000 to the American Red Cross from Heart-Shaped Bo-Berry Biscuit Fundraiser

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