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1:00PM ET. December 10 2024 | More Information
1:00PM ET. December 12 2024 | More Information
1:00PM ET. December 16 2024 | More Information
About Loyalty University:
As brands have shared a desire for continuing education opportunities, Loyalty University sessions focus on customer loyalty trends and best practices, while allowing brand members to interact with presenters and other brands during a live presentation.
Session Title: Decoding AI: How Does AI Actually Work? A Behind-the-Scenes Guide Beyond the Jargon
Join Loyalty360 in this Loyalty University session where Capillary’s Rohan Mahadar and Jim Sturm dive into how AI technologies—machine learning (ML), generative AI, large language models (LLM), and predictive analytics—actually function beyond the buzzwords. Gain a clear understanding of the building blocks that make these technologies work, including data processing, model training, and the unique algorithms that are reshaping the loyalty industry and driving innovative solutions. Learn what’s possible (and what isn’t) with AI in loyalty and explore how generative AI and predictive analytics can enhance customer experiences, optimize loyalty programs, and deepen brand connections. We’ll also cover Large Language Models, explaining how they drive personalized, conversational interactions and create new opportunities for engagement within loyalty ecosystems.
Key takeaways include:
1:00PM ET. January 14 2025 | More Information
1:00PM ET. January 21 2025 | More Information
1:00PM ET. January 23 2025 | More Information
12:00PM ET. January 30 2025 | More Information
12:00PM ET. January 31 2025 | More Information
12:00PM ET. February 6 2025 | More Information