Company Type: Customer Loyalty Platform with Supporting Services, Complementary Customer Loyalty Technology
Core Offering(s): Loyalty Management Platform, Rewards and Offer Platform, Pay with Points Capabilities
Target industries: Banking/Finance, Retail, and Travel/Hospitality
Engage People is a SaaS-based loyalty platform provider offering a suite of comprehensive solutions designed to help brands enhance customer engagement and reward strategies. Its products include the Podium Loyalty Management Platform, which enables brands to create personalized loyalty programs, and Access Plus, a pay-with-points solution.
Engage’s Podium platform is a highly configurable, scalable cloud-based solution. It offers a robust set of features, enabling program administrators to manage key aspects of their loyalty strategies—from member management and point issuance to personalized campaigns and reward redemption.
Podium also includes personalization capabilities, allowing for segmentation of members based on various data points. This empowers brands to create targeted and relevant campaigns, offers, and reward experiences. Administrators can build and deploy these personalized experiences through an intuitive drag-and-drop interface, without requiring extensive technical expertise.
Additionally, Podium offers built-in security and compliance features, including PCI certification and SOC 2 compliance, ensuring that client data and transactions meet the highest security standards.
Podium Platform Key Capabilities:
- Program and Campaign Management
- Personalization and Member Management
- Member Site Management and Accessibility
- Reporting and Dashboards
- Security Controls
- Agnostic Earn and Burn Options
- Comprehensive Redemption Options
Engage People’s Access Plus is a pay-with-points solution that allows brands to offer customers the ability to use loyalty points as currency for everyday purchases. The platform supports real-time points redemption, enabling customers to apply their points directly at the point of sale, eliminating the need for statement credits or delayed redemptions.
On the issuing side, Access Plus integrates directly with loyalty platforms and credit card providers, connecting to the underlying points or rewards currency. This integration allows the platform to access and validate a customer’s points balance in real-time. On the redemption side, Access Plus has established partnerships with a broad network of retailers, both online and in-store. The platform manages backend processes, deducting the points value from the customer’s account and facilitating payment to the retailer. By connecting points issuers with redemption partners, the platform creates a seamless ecosystem where customers can instantly convert loyalty points into purchases.
Access Plus is designed to enable brands to quickly add pay-with-points capabilities to their existing loyalty programs, without requiring extensive technical integration or development.
Headquartered in Toronto, Ontario, Canada, Engage People has over 30 years of global experience in the loyalty industry. Its target industries include banking/finance, retail, and travel/hospitality. The platform is suitable for brands of all sizes, from SMBs to large enterprises, and is built to scale as loyalty programs grow.
With its scalable, enterprise-grade architecture, Access Plus is ideal for managing large, complex loyalty programs, supporting high transaction volumes, and seamlessly integrating with various third-party systems.