Jul 11 2016 | Resource: Multimedia
In this exclusive Loyalty360 podcast, we look at Intuit, and the role of data in engaging customers by offering them what they what, when and where they want it. Through the leveraging of this data, Intuit is able to effectively leverage customer preference data to create a unique customer...Read More
Jun 01 2016 | Loyalty Management: Articles
No brands are safe from the threat of digital disruption. But the brands that realize and recognize this are, at least, farther ahead than those who refuse to break away from the grip of convention. As brands in the travel and entertainment industry know far too well, the next Airbnb or Netflix...Read More
Mar 01 2016 | Loyalty Management: Articles
The importance of leveraging data to create unique, personalized and intelligent customer engagement insights cannot be overstated. Everything about our modern life is changing so rapidly, and this, of course, also applies to both brands and marketers as well. Customer behaviors and desires are...Read More
Mar 01 2016 | Loyalty Management: Articles
The age of relying solely on mass mediated channels to reach an audience of prospective clients and customers is over. The fact is that people do not trust traditional advertising or formulaic sales pitches as much as they trust each other. The rise of digital connectivity and the advent of...Read More
Feb 03 2016 | Loyalty Management: Articles
FIS Global designs and integrates successful customer loyalty programs for financial organizations and major retailers. From the initial design phase and implementation, to ongoing consultation and rewards-based services, FIS Global offers a full suite of both fully custom and turnkey customer...Read More
Feb 02 2016 | Loyalty Management: Articles
The sheer amount of noise that crackles throughout and across our growing network of digital, social, and traditional channels is almost deafening. Marketers are facing this growing challenge by trying to create innovative customer engagement strategies that somehow cut through the clutter. It is...Read More
Feb 02 2016 | Loyalty Management: Articles
Truly listening to and understanding what their customers are saying is one of the most enduring challenges for brands. New channels of engagement and changing customer habits have combined with rapidly developing technologies to give people more choice and power than ever. But this also makes it...Read More
Feb 02 2016 | Loyalty Management: Articles
Customer engagement is difficult for all marketers now. Digital disruption has fractured attention spans and the market is flooded to such a degree that consumer choices are almost infinite. Providing a customer experience that cuts through the noise is one of the biggest challenges that every...Read More
Dec 01 2015 | Loyalty Management: Articles
As the world increasingly moves more toward digitized customer engagement and interpersonal interactions, those technologies that can facilitate this process will play increasingly vital roles. DoubleDutch is one technology provider helping to bring these types of personal and customer...Read More
Dec 01 2015 | Loyalty Management: Articles
Building a great customer experience is like building a healthy body and a great physique. It is not something that can be accomplished overnight. Rather, it takes time and attention, a strong dedication to achieve results, and an ongoing commitment to make continuous and incremental improvements...Read More
Nov 30 2015 | Loyalty Management: Articles
It is true that digital innovation has changed most of our lives for the better. As information travels faster, the world gets smaller. New relationships and business opportunities exist around every virtual corner, and entirely new industries are even rising to meet new demands. We are more ...Read More
Jul 01 2015 | Loyalty Management: Articles
People are increasingly demanding authentic customer experiences, and this is changing the way many brands are developing and maintaining customer relationships. To succeed, brands must now build more honesty, transparency, personalization, and trust between themselves and this new breed of...Read More
Jun 01 2016
No brands are safe from the threat of digital disruption. But the brands that realize and recognize this are, at least, farther ahead than those who refuse to break away from the grip of convention. As brands in the travel and entertainment industry know far too well, the next Airbnb or Netflix...Read More
Mar 01 2016
The importance of leveraging data to create unique, personalized and intelligent customer engagement insights cannot be overstated. Everything about our modern life is changing so rapidly, and this, of course, also applies to both brands and marketers as well. Customer behaviors and desires are...Read More
Mar 01 2016
The age of relying solely on mass mediated channels to reach an audience of prospective clients and customers is over. The fact is that people do not trust traditional advertising or formulaic sales pitches as much as they trust each other. The rise of digital connectivity and the advent of...Read More
Feb 03 2016
FIS Global designs and integrates successful customer loyalty programs for financial organizations and major retailers. From the initial design phase and implementation, to ongoing consultation and rewards-based services, FIS Global offers a full suite of both fully custom and turnkey customer...Read More
Feb 02 2016
The sheer amount of noise that crackles throughout and across our growing network of digital, social, and traditional channels is almost deafening. Marketers are facing this growing challenge by trying to create innovative customer engagement strategies that somehow cut through the clutter. It is...Read More
Feb 02 2016
Truly listening to and understanding what their customers are saying is one of the most enduring challenges for brands. New channels of engagement and changing customer habits have combined with rapidly developing technologies to give people more choice and power than ever. But this also makes it...Read More
Feb 02 2016
Customer engagement is difficult for all marketers now. Digital disruption has fractured attention spans and the market is flooded to such a degree that consumer choices are almost infinite. Providing a customer experience that cuts through the noise is one of the biggest challenges that every...Read More
Dec 01 2015
As the world increasingly moves more toward digitized customer engagement and interpersonal interactions, those technologies that can facilitate this process will play increasingly vital roles. DoubleDutch is one technology provider helping to bring these types of personal and customer...Read More
Dec 01 2015
Building a great customer experience is like building a healthy body and a great physique. It is not something that can be accomplished overnight. Rather, it takes time and attention, a strong dedication to achieve results, and an ongoing commitment to make continuous and incremental improvements...Read More
Nov 30 2015
It is true that digital innovation has changed most of our lives for the better. As information travels faster, the world gets smaller. New relationships and business opportunities exist around every virtual corner, and entirely new industries are even rising to meet new demands. We are more ...Read More
Jul 01 2015
People are increasingly demanding authentic customer experiences, and this is changing the way many brands are developing and maintaining customer relationships. To succeed, brands must now build more honesty, transparency, personalization, and trust between themselves and this new breed of...Read More