With the 2012 Holiday Season already in full swing, it’s important to make sure your strategy can keep up with changing technologies. Check out the trends that will help drive your sales this holiday shopping season.click to enlarge by Alex Gutow     Read More

The iPhone and other smartphones have had a dramatic impact on everyone’s life. Not only have they changed the basic day-to-day but they have also changed how consumers bank and the expectations these consumers have. Take a look at some of the new norms of banking.click to enlarge By...Read More

Thanks to new innovations in mobile and social apps, the way consumers shop is forever changed. Whether it’s to compare prices, read reviews, get coupons or even make the purchase, these apps have had a huge impact on consumer shopping habits. Check out some of the latest trends in mobile...Read More

Recently, comScore published their “Online Shipping Customer Experience Study,” that looks at recent trends, what drives customers to purchase and ways to improve the customer shopping experience. Take a look at some of their findings to help your e-commerce business continue to...Read More

While daily deal sites may have brought in $3 billion in revenue in 2011, customers are getting fatigued by the number of emails and lack of relevance. Additionally, these sites don’t do much to drive customer loyalty or let retailers track spend. Retailers need to find new ways to appeal...Read More

A recent JD Power and Associates study showed that, overall, customers are more satisfied with their bank. However, customer advocacy and loyalty seem to be down. Take a look at some of the findings and see what you can do to keep your customers satisfied while increasing retention.click to...Read More

In today’s tough economic times, financial services firms are struggling to acquire new customers and effectively retain them. To help, it is important that they increase their focus on customer engagement models to strengthen customer relationships across all touch points. By creating an...Read More

Businesses spend over $2 billion each year on loyalty and rewards programs. However, only about one-third of the dispensed rewards points are ever redeemed, which means much of these rewards are going to waste. Companies must find new ways to run their rewards programs to ensure that their...Read More

Big Data is a powerful tool that companies can use to drive revenue growth, increase profits and improve customer loyalty. However, many companies think harnessing Big Data is a daunting task and try to avoid it in practice. See why you can’t afford to ignore your data any longer and how...Read More

Loyalty reward systems are the de facto standard for both retail and credit card companies. Especially since loyalty programs have been shown to increase retention and a study by Baines and Company found that a mere 5% increase in company customer retention will translate into as much as 75...Read More

Generation Y is the first generation that grew up being wired. While they remember a time before computers, they grew up being taught how to use technology. And with this technology, they started doing some interesting things – aside from posting cat videos. They started shopping and...Read More

When 1 person shares something on a social media site, an average of 77 people are reached. This can be extremely valuable if you can get these people to talk about your company or brand. Take a look at how customers are interacting with companies on different social media sites and see how you...Read More

It’s not new to hear that customer loyalty is important for a company and a brand. However, loyal customers can be hard to find, especially with only 15% of consumers reporting being loyal to one retailer for everyday purchases and an even worse 5% saying they’re loyal to a brand...Read More

Mobile payment technology is redefining the world of payments. With investments from Google and Apple and the rise in mobile banking use, mobile payments are set to take off in 2012. Here is a look into what’s currently available and the environment as a whole.click to enlarge Read More

Gamification is the recent buzzword that has taken over marketing and customer engagement strategies. Gamification can be used to drive certain behaviors and make tasks and technology more engaging to users. The premise of gamification is that desired tasks are translated into badges, status...Read More

Achieving customer satisfaction a key to success for any business in any industry, even banks. Customer satisfaction happens throughout the entire customer experience, so making sure to the experience is positive from sign-up to customer service is vital. This can help drive not only customer...Read More

According to a study performed by Marketing Strategies International, six out of ten consumers have concerns as to whether or not mobile payments are safe. And with some recent, high-visibility security threats, customer concerns aren’t being alleviated. However, these concerns shouldn...Read More

The average US household is a member of 18 different loyalty programs. With this level of saturation, it is vital that loyalty programs develop new ways to differentiate themselves to keep their customers engaged and loyal. New technologies allows both banks and retailers the opportunity to...Read More

Towards the end of 2011, many larger banks tried to implement new monthly fees on some of their banking products. However, customers weren’t thrilled with this and protested with both their voice and their money as some moved their funds to credit unions and community banks that offered...Read More

We may live in a consumers culture, but that doesn’t guarantee success for every business. It’s vital to analyze consumer spending habits, preferences and responses to tailor your business correctly. Here are some of the driving forces behind why consumers spend money and where they...Read More

The first Cyber Monday was in 2005. In 2011, it became the highest gross online shopping day in U.S. history, reaching $1.25 billion. Even in the midst of recession, online sales from Q1 2009 to Q1 2010 rose in some demographics as much as 18%. Between Q1 2010 and Q1 2011, it was up 23.8...Read More

With the recession, consumers are more discerning about where they spend their money. They want the most value for their money and want to be satisfied with their purchase. Customer satisfaction has become increasingly more important to retailers to help drive customers to their store and to...Read More

Customers are always the core of any business. However, in 2012, customers will require more personalize attention than ever before. Luckily, businesses can easily accomplish this by embracing analytics and new technologies that will help them build unprecedented relationships with their...Read More

With the marketplace being as consumer driven as it is today, financial service providers and merchants need to pay keen attention to consumer demands regarding their loyalty programs. As the world of loyalty moves towards a more consumer-centric point of view, the structure of these programs...Read More

To build deeper relationships with their customers, banks need to move away from just being an account to store money in and more towards helping their customers take control of their finances. Adding personal financial management (PFM) tools are a great way to start. Right now, many customers...Read More

Mobile payments are redefining commerce, and some countries, particularly in Africa, are already using them as their primary payment method. While Asia and Europe have also started to get onboard, the U.S. still seems to be lagging behind with only about 6% of all American adults reported ever...Read More

Sustainability is one of the most-used buzzwords in business right now. But what does it really mean? It is more than just being green. It means paying attention to the triple bottom lines of people, planet and profit. Sustainability proponents believe that all businesses can serve people&rsquo...Read More

Transparency in banking has always been a huge concern with customers, but the recent recession has made it clear that it is a banking necessity. Due to new regulations, it is now mandatory for banks to be more transparent with interest rates and fees. However, to best appeal to their customers...Read More

In these difficult economic times, financial institutions are wondering where they will find their next pool of new customers. The unbanked or the underbanked are a couple untapped sources that FIs are looking to. There are millions of people around the world that do not have access to...Read More

With the 2012 Holiday Season already in full swing, it’s important to make sure your strategy can keep up with changing technologies. Check out the trends that will help drive your sales this holiday shopping season.click to enlarge by Alex Gutow     Read More

The iPhone and other smartphones have had a dramatic impact on everyone’s life. Not only have they changed the basic day-to-day but they have also changed how consumers bank and the expectations these consumers have. Take a look at some of the new norms of banking.click to enlarge By...Read More

Thanks to new innovations in mobile and social apps, the way consumers shop is forever changed. Whether it’s to compare prices, read reviews, get coupons or even make the purchase, these apps have had a huge impact on consumer shopping habits. Check out some of the latest trends in mobile...Read More

Recently, comScore published their “Online Shipping Customer Experience Study,” that looks at recent trends, what drives customers to purchase and ways to improve the customer shopping experience. Take a look at some of their findings to help your e-commerce business continue to...Read More

While daily deal sites may have brought in $3 billion in revenue in 2011, customers are getting fatigued by the number of emails and lack of relevance. Additionally, these sites don’t do much to drive customer loyalty or let retailers track spend. Retailers need to find new ways to appeal...Read More

A recent JD Power and Associates study showed that, overall, customers are more satisfied with their bank. However, customer advocacy and loyalty seem to be down. Take a look at some of the findings and see what you can do to keep your customers satisfied while increasing retention.click to...Read More

In today’s tough economic times, financial services firms are struggling to acquire new customers and effectively retain them. To help, it is important that they increase their focus on customer engagement models to strengthen customer relationships across all touch points. By creating an...Read More

Businesses spend over $2 billion each year on loyalty and rewards programs. However, only about one-third of the dispensed rewards points are ever redeemed, which means much of these rewards are going to waste. Companies must find new ways to run their rewards programs to ensure that their...Read More

Big Data is a powerful tool that companies can use to drive revenue growth, increase profits and improve customer loyalty. However, many companies think harnessing Big Data is a daunting task and try to avoid it in practice. See why you can’t afford to ignore your data any longer and how...Read More

Loyalty reward systems are the de facto standard for both retail and credit card companies. Especially since loyalty programs have been shown to increase retention and a study by Baines and Company found that a mere 5% increase in company customer retention will translate into as much as 75...Read More

Generation Y is the first generation that grew up being wired. While they remember a time before computers, they grew up being taught how to use technology. And with this technology, they started doing some interesting things – aside from posting cat videos. They started shopping and...Read More

When 1 person shares something on a social media site, an average of 77 people are reached. This can be extremely valuable if you can get these people to talk about your company or brand. Take a look at how customers are interacting with companies on different social media sites and see how you...Read More

It’s not new to hear that customer loyalty is important for a company and a brand. However, loyal customers can be hard to find, especially with only 15% of consumers reporting being loyal to one retailer for everyday purchases and an even worse 5% saying they’re loyal to a brand...Read More

Mobile payment technology is redefining the world of payments. With investments from Google and Apple and the rise in mobile banking use, mobile payments are set to take off in 2012. Here is a look into what’s currently available and the environment as a whole.click to enlarge Read More

Gamification is the recent buzzword that has taken over marketing and customer engagement strategies. Gamification can be used to drive certain behaviors and make tasks and technology more engaging to users. The premise of gamification is that desired tasks are translated into badges, status...Read More

Achieving customer satisfaction a key to success for any business in any industry, even banks. Customer satisfaction happens throughout the entire customer experience, so making sure to the experience is positive from sign-up to customer service is vital. This can help drive not only customer...Read More

According to a study performed by Marketing Strategies International, six out of ten consumers have concerns as to whether or not mobile payments are safe. And with some recent, high-visibility security threats, customer concerns aren’t being alleviated. However, these concerns shouldn...Read More

The average US household is a member of 18 different loyalty programs. With this level of saturation, it is vital that loyalty programs develop new ways to differentiate themselves to keep their customers engaged and loyal. New technologies allows both banks and retailers the opportunity to...Read More

Towards the end of 2011, many larger banks tried to implement new monthly fees on some of their banking products. However, customers weren’t thrilled with this and protested with both their voice and their money as some moved their funds to credit unions and community banks that offered...Read More

We may live in a consumers culture, but that doesn’t guarantee success for every business. It’s vital to analyze consumer spending habits, preferences and responses to tailor your business correctly. Here are some of the driving forces behind why consumers spend money and where they...Read More

The first Cyber Monday was in 2005. In 2011, it became the highest gross online shopping day in U.S. history, reaching $1.25 billion. Even in the midst of recession, online sales from Q1 2009 to Q1 2010 rose in some demographics as much as 18%. Between Q1 2010 and Q1 2011, it was up 23.8...Read More

With the recession, consumers are more discerning about where they spend their money. They want the most value for their money and want to be satisfied with their purchase. Customer satisfaction has become increasingly more important to retailers to help drive customers to their store and to...Read More

Customers are always the core of any business. However, in 2012, customers will require more personalize attention than ever before. Luckily, businesses can easily accomplish this by embracing analytics and new technologies that will help them build unprecedented relationships with their...Read More

With the marketplace being as consumer driven as it is today, financial service providers and merchants need to pay keen attention to consumer demands regarding their loyalty programs. As the world of loyalty moves towards a more consumer-centric point of view, the structure of these programs...Read More

To build deeper relationships with their customers, banks need to move away from just being an account to store money in and more towards helping their customers take control of their finances. Adding personal financial management (PFM) tools are a great way to start. Right now, many customers...Read More

Mobile payments are redefining commerce, and some countries, particularly in Africa, are already using them as their primary payment method. While Asia and Europe have also started to get onboard, the U.S. still seems to be lagging behind with only about 6% of all American adults reported ever...Read More

Sustainability is one of the most-used buzzwords in business right now. But what does it really mean? It is more than just being green. It means paying attention to the triple bottom lines of people, planet and profit. Sustainability proponents believe that all businesses can serve people&rsquo...Read More

Transparency in banking has always been a huge concern with customers, but the recent recession has made it clear that it is a banking necessity. Due to new regulations, it is now mandatory for banks to be more transparent with interest rates and fees. However, to best appeal to their customers...Read More

In these difficult economic times, financial institutions are wondering where they will find their next pool of new customers. The unbanked or the underbanked are a couple untapped sources that FIs are looking to. There are millions of people around the world that do not have access to...Read More