Nov 23 2015 | Loyalty Today
Today we welcome Nicole Harris as a guest blogger. Nicole is a Business Development Director for Maritz Motivation Solutions. Through her passion for human sciences, she specializes in helping companies connect, engage and motivate all of the people they touch to drive better business and...Read More
Nov 16 2015 | Loyalty Today
Have you ever thought of your organization’s employee engagement and recognition program in the context of a diet? I’m guessing probably not. And who really would anyway? Humor me for a minute as I start to outline why I think this might actually help some organizations achieve...Read More
Oct 13 2015 | Loyalty Today
Until recently, Amazon was considered an employer of choice. After all, Amazon has always had remarkably strong consumer perception, with pain-free returns, low prices, and consistent innovation (For example: Prime, Subscribe and Save, and Amazon Smile). However, unlike consumer technology giants...Read More
Oct 03 2015 | Loyalty Today
“Employee Engagement” is a broad term that can be used to describe many aspects of how people interact with their workplaces. From hiring the right people to performance appraisals as well as team dynamics and even recognition and rewards – it seems impossible to wrap your head...Read More
Sep 06 2015 | Loyalty Today
Today we welcome David Ellington as a guest blogger. David is a seven year Maritz veteran and is currently a Marketing Manager for Maritz Motivation Solutions.My four-year old never begs me to take her to a baseball game. It’s not that she isn’t a St. Louis Cardinals fan (that...Read More
Aug 30 2015 | Loyalty Today
Today we welcome Dave Minnelli as a guest blogger. Dave is Senior Director, Strategic Insights and Design for Maritz Motivation Solutions. In this role, Dave leads a team of analysts who transform behavioral and attitudinal data into actionable insights that drive improved program design and...Read More
Aug 25 2015 | Loyalty Today
When developing a reward collection, there’s a well-known rule of thumb that says, “If you put an Apple product in the mix it will be very popular!” Well, maybe not so much with the Apple Watch. I’m not knocking Apple. I have no doubt that long-term it will probably...Read More
Aug 20 2015 | Loyalty Today
Today we welcome Catherine Brock, Director of Digital Solutions for Maritz Motivation Solutions, as a guest blogger. Catherine has a long history of running engagement campaigns across media and channels. She is passionate about her beliefs that the keys to engagement are treating people like...Read More
Aug 14 2015 | Loyalty Today
It scares me a little when I write this blog knowing that most people reading it probably won’t have a clue about Sunoco NFL Sticker Books. I hope a few of you out there will remember what I consider to be my first consumer loyalty experience. And after all these years, I’d say it...Read More
Aug 05 2015 | Loyalty Today
Ask 10 different people what makes a good reward, and chances are you’ll get 10 different answers. That’s because people inherently focus on the types of rewards – the actual “reward options” – that are given and received.Yet when we just focus on the types of...Read More
Jul 31 2015 | Loyalty Today
Lists, corporate award programs or certifications – those that evaluate how an organization is achieving standards of excellence are growing. For Employee Engagement – whether it’s Best Places to Work, Great Place to Work, JD Powers, Employee Engagement Awards, Motivation...Read More
Jul 10 2015 | Loyalty Today
Most of today’s passive, transaction-based loyalty programs are failing miserably. Why? They have forgotten that they are in a relationship with the customer. Simply put, there’s no love.Enrollment in loyalty programs is increasing, but engagement is decreasing. The...Read More
Jun 16 2015 | Loyalty Today
I recently read about a new survey that measured happiness in the workplace based on asking the question, “What do you want?” Wouldn’t it be great if it were just that simple? Ask me what I want, give it to me and then I’m happy and productive. Kids say they want candy...Read More
Jun 05 2015 | Loyalty Today
Today we welcome Russ Frey who is the Director, People-Centered Design for Maritz Motivation Solutions. Russ works closely with Maritz teams as they design program experiences that create business outcomes for our clients and better lives for their stakeholders.If you’re planning a sales...Read More
Jun 03 2015 | Loyalty Today
Today we welcome Leslie Remenek as a guest blogger. Leslie is an Engagement Solutions Leader for Maritz Motivation Solutions. She is adept at helping clients reach their business objectives through exceptional engagement solutions.Channel programs in the past were for the most part, transactional...Read More
May 24 2015 | Loyalty Today
This is the sixth and final entry in a series of blog posts highlighting what we are seeing as the current and emerging trends in workforce recognition in 2015.When we started this journey together, I highlighted five key predictions for the future of workforce recognition:The evolution of...Read More
May 20 2015 | Loyalty Today
This is the fifth in a series of blog posts highlighting what we are seeing as the current and emerging trends in workforce recognition in 2015.At the start of this series, I highlighted five key predictions for the future of workforce recognition. So far, we have discussed EPO (Enterprise...Read More
May 15 2015 | Loyalty Today
Today we welcome Jordi Prats, VP, Global Reward Solutions for Maritz Motivation Solutions, as a guest blogger. Jordi leads the team responsible for MMS’ global rewards catalog.Achieving program objectives is your goal, right? You’re confident you’ve designed the right rules and...Read More
May 04 2015 | Loyalty Today
Today we welcome Steve Cox as a guest blogger. Steve currently leads the Business Development team at Maritz Motivation Solutions and he brings a fresh perspective, with a twist of fun, to the conversation.Most days I consider myself to be a better athlete than I really am. Running, golfing, a...Read More
Apr 20 2015 | Loyalty Today
I rarely watch TV unless the Cardinals or the Packers are featured. I’ve never watched the ABC reality show“Shark Tank,” and I had never heard ofDaymond John until he spoke on April 15 at a Refresh Leadership simulcast event. Mr. John provided ...Read More
Apr 01 2015 | Loyalty Today
Want to know a great way to add to the motivating power of chocolate? Give it up for awhile.Every year for the season of Lent, I give up chocolate. This is both a lesson in self-control and in goal commitment.This year, the goal was not only to give up chocolate, but to forswear enough...Read More
Mar 25 2015 | Loyalty Today
A nationwide coalition program has been the holy grail of the U.S. loyalty space for more than a decade — a sought after prize of great significance that has eluded all the major loyalty players.Until now. Maybe.Here Comes Plenti American Express has announced their plan...Read More
Mar 19 2015 | Loyalty Today
My new FitBit is a great reminder that an effective measurement strategy, all by itself, is a source of motivation and engagement.The FitBit tracks my heart rate, my steps, my exercise, my sleep patterns plus other daily activities that lead to health and well-being. It sends me badges for...Read More
Mar 16 2015 | Loyalty Today
Today we welcome Jordi Prats, VP, Global Reward Solutions for Maritz Motivation Solutions, as a guest blogger. Jordi leads the team responsible for MMS’ global rewards catalog.You’re in charge of your company’s recognition program and have employees in dozens of...Read More
Mar 12 2015 | Loyalty Today
In this space, I have been writing that empathy is the first step in people-centered design. There’s one very simple step that will help you practice empathy in design:
Remove the word “we” from all external communications.It’s not about “we.&rdquo...Read More
Mar 02 2015 | Loyalty Today
This is the fourth in a series of blog posts highlighting what we are seeing as the current and emerging trends in workforce recognition.In a previous post, I highlighted five key outlook predictions for the future of workforce recognition. Today, I am going to take a deeper dive into the...Read More
Feb 22 2015 | Loyalty Today
My son recently returned from a week-long retreat. A major goal of the retreat was to reflect on and share thankfulness for family and friends. This statement during the closing ceremony struck me as a powerful life message. It has implications for every aspect...Read More
Feb 18 2015 | Loyalty Today
Want to get a new perspective and walk in a different path as you approach familiar challenges?In this space last week I spoke about the first step in design, which is empathy. This was the topic of a Practicum that I was honored to host as part of The Maritz Institute MindSpring ...Read More
Feb 16 2015 | Loyalty Today
This is the third in a series of blog posts highlighting what we are seeing as the current and emerging trends in workforce recognition as we enter 2015.In previous posts, I highlighted five key outlook predictions for the future of workforce recognition. Today, I’m going to discuss...Read More
Feb 13 2015 | Loyalty Today
There’s more to taking a program global than simply expanding your existing initiative into new markets. Being mindful and respectful of the differences between various cultures, their values and their traditions is paramount to your success. While there are many things to consider...Read More
Feb 11 2015 | Loyalty Today
In a previous post, I highlighted five key outlook predictions for the future of workforce recognition. Today, I am going to take a deeper dive into the focus on evolving technology tools via Enterprise Program Operating platforms (EPOs).Reward and recognition systems have been around long...Read More
Feb 05 2015 | Loyalty Today
The first step in design is to “walk in the shoes of another person.” This may seem like an obvious first step, but it requires practice to step out of one’s normal tracks and look at a problem with a fresh perspective.In their book Designing for Growth...Read More
Jan 20 2015 | Loyalty Today
We all know the saying, “What Happens in Vegas, Stays in Vegas” but when it comes to the Consumer Electronics Show-the world’s largest showcase for hot new gadgets, what our buyers see on the showroom floor directly influences what you’ll see in the Maritz Rewards...Read More
Jan 12 2015 | Loyalty Today
This is the first of a series of blog posts highlighting what we are seeing as the current and emerging trends in workforce recognition as we enter 2015.With enterprise workforce recognition systems now commonplace and expected, companies are looking for new tools and processes to create more...Read More
Dec 06 2014 | Loyalty Today
If you’re like me, you spend a lot of time searching out the best deals during the holidays so you can get the most gifts for your holiday spending budget. But what many of us forget is that cash and credit aren’t the only ways to pay for gifts for family and friends. According to...Read More
Nov 09 2014 | Loyalty Today
It is always a good practice for a manager to ask an employee how he or she likes to be recognized during the hiring or onboarding process, as people have different preferences and are motivated by different things. For example, some like to be recognized in front of their peers and some prefer...Read More
Oct 31 2014 | Loyalty Today
Training can lead to lower rates of turnover. Not only is this true for job- and task- specific training for employees, but also for recognition training for managers and supervisors. When employees work with leaders who are properly trained on providing meaningful recognition in the...Read More
Oct 07 2014 | Loyalty Today
Blogs, info-graphics, articles and white papers abound in offering research, opinions and advice on how to foster and create employee engagement. The business case for engagement is, in part, built on the costs of disengagement:Disengaged employees have more than doubled in number in the last...Read More
Oct 04 2014 | Loyalty Today
Today we welcome Dave Minnelli as a guest blogger. Dave is Senior Director, Strategic Insights and Design for Maritz Motivation Solutions. In this role, Dave leads a team of behavioral analysts who transform data into actionable insights that drive mutually beneficial behaviors toward business...Read More
Sep 30 2014 | Loyalty Today
Today we welcome Stephanie Ramos as a guest blogger. Stephanie is an eight year Maritz veteran and is currently a Product Manager for the Rewards Solutions Group at Maritz Motivation Solutions. Her primary focus is on reward card products, many of which can be found in her wallet and e-wallets.I...Read More
Sep 27 2014 | Loyalty Today
Silicon Valley. It’s home to many of the world’s largest tech companies and hundreds of start-ups flock to the technology-rich region. The San Francisco Bay/Northern California area is synonymous with innovation. So imagine the surprise when Judy Sindecuse took to the stage at day one...Read More
Sep 25 2014 | Loyalty Today
When I visit Starbucks every morning, I leave with more than a savory cup of coffee that will charge my brain with early morning energy. I am usually greeted by a barista who knows my coffee routine. I often run into friends and acquaintances. I start my day...Read More
Sep 19 2014 | Loyalty Today
I want to share a quick story about how design thinking is re-shaping our perspectives about people and what it takes to motivate them.As part of an ongoing strategy to better understand our audience for a major incentive client, we brought together a group of Sales Agents to talk about their...Read More
May 29 2014 | Loyalty Today
#LoyaltyDownload: Games vs. GamificationThe biggest challenge facing most loyalty programs today? Driving member participation.The best answer is to make use of every engagement tool at your disposal, but the trick is knowing which to use when?That’s the ongoing question...Read More
May 14 2014 | Loyalty Today
One of our Account Executives tells a wonderful story that illustrates the power of creating positive emotions.He describes walking through a hotel ballroom during a travel operation that included a Run-Through-The-Warehouse rewards event for his client. As he made his way toward the evening...Read More
May 06 2014 | Loyalty Today
As many of you know, I lead the strategy and design of many wellness programs for clients across industries. One of the things I’ve learned through my experience is that as part of the design process, communications, should be front and center.It is important that we connect with...Read More
May 02 2014 | Loyalty Today
I attended the Baptie Channel Focus conference in Phoenix last week. As always, much was learned from presenters and attendees on the state of the tech channel. In his engaging and enlightening keynote address, Andrew Sage, VP Americas Distribution for Cisco, did a great job of summarizing the...Read More
Apr 28 2014 | Loyalty Today
Happy Friday! Here’s the latest loyalty news you missed this week…Sears Personalizes Service for Loyalty MembersApr 22 2014 | ABC NewsLast May, the Shop Your Way loyalty program expanded into a social platform with the addition of Member Assist, which allows members to communicate...Read More
Apr 10 2014 | Loyalty Today
It might be no surprise to many that new research by Michael Norton, an Associate Professor at the Harvard Business School, was able to demonstrate that people are far more likely to pay greed or negativity forward than pay generosity or positivity forward. The study showed that people tend to...Read More
Mar 18 2014 | Loyalty Today
According to a recent Gallup study (2013) on global employee engagement, only 13% of employees across 142 countries worldwide are engaged in their jobs and actively disengaged workers outnumber engaged employees at a rate of almost 2:1. Employees who are emotionally invested in their jobs produce...Read More
Feb 25 2014 | Loyalty Today
No, we’re not suggesting encouraging Reps to play games at their computer or spend countless hours trying to master the latest app they’ve downloaded. Game theory is the application of game mechanics and the psychology of gaming to non-game activities in order to engage and incent...Read More
Nov 23 2015
Today we welcome Nicole Harris as a guest blogger. Nicole is a Business Development Director for Maritz Motivation Solutions. Through her passion for human sciences, she specializes in helping companies connect, engage and motivate all of the people they touch to drive better business and...Read More
Nov 16 2015
Have you ever thought of your organization’s employee engagement and recognition program in the context of a diet? I’m guessing probably not. And who really would anyway? Humor me for a minute as I start to outline why I think this might actually help some organizations achieve...Read More
Oct 13 2015
Until recently, Amazon was considered an employer of choice. After all, Amazon has always had remarkably strong consumer perception, with pain-free returns, low prices, and consistent innovation (For example: Prime, Subscribe and Save, and Amazon Smile). However, unlike consumer technology giants...Read More
Oct 03 2015
“Employee Engagement” is a broad term that can be used to describe many aspects of how people interact with their workplaces. From hiring the right people to performance appraisals as well as team dynamics and even recognition and rewards – it seems impossible to wrap your head...Read More
Sep 06 2015
Today we welcome David Ellington as a guest blogger. David is a seven year Maritz veteran and is currently a Marketing Manager for Maritz Motivation Solutions.My four-year old never begs me to take her to a baseball game. It’s not that she isn’t a St. Louis Cardinals fan (that...Read More
Aug 30 2015
Today we welcome Dave Minnelli as a guest blogger. Dave is Senior Director, Strategic Insights and Design for Maritz Motivation Solutions. In this role, Dave leads a team of analysts who transform behavioral and attitudinal data into actionable insights that drive improved program design and...Read More
Aug 25 2015
When developing a reward collection, there’s a well-known rule of thumb that says, “If you put an Apple product in the mix it will be very popular!” Well, maybe not so much with the Apple Watch. I’m not knocking Apple. I have no doubt that long-term it will probably...Read More
Aug 20 2015
Today we welcome Catherine Brock, Director of Digital Solutions for Maritz Motivation Solutions, as a guest blogger. Catherine has a long history of running engagement campaigns across media and channels. She is passionate about her beliefs that the keys to engagement are treating people like...Read More
Aug 14 2015
It scares me a little when I write this blog knowing that most people reading it probably won’t have a clue about Sunoco NFL Sticker Books. I hope a few of you out there will remember what I consider to be my first consumer loyalty experience. And after all these years, I’d say it...Read More
Aug 05 2015
Ask 10 different people what makes a good reward, and chances are you’ll get 10 different answers. That’s because people inherently focus on the types of rewards – the actual “reward options” – that are given and received.Yet when we just focus on the types of...Read More
Jul 31 2015
Lists, corporate award programs or certifications – those that evaluate how an organization is achieving standards of excellence are growing. For Employee Engagement – whether it’s Best Places to Work, Great Place to Work, JD Powers, Employee Engagement Awards, Motivation...Read More
Jul 10 2015
Most of today’s passive, transaction-based loyalty programs are failing miserably. Why? They have forgotten that they are in a relationship with the customer. Simply put, there’s no love.Enrollment in loyalty programs is increasing, but engagement is decreasing. The...Read More
Jun 16 2015
I recently read about a new survey that measured happiness in the workplace based on asking the question, “What do you want?” Wouldn’t it be great if it were just that simple? Ask me what I want, give it to me and then I’m happy and productive. Kids say they want candy...Read More
Jun 05 2015
Today we welcome Russ Frey who is the Director, People-Centered Design for Maritz Motivation Solutions. Russ works closely with Maritz teams as they design program experiences that create business outcomes for our clients and better lives for their stakeholders.If you’re planning a sales...Read More
Jun 03 2015
Today we welcome Leslie Remenek as a guest blogger. Leslie is an Engagement Solutions Leader for Maritz Motivation Solutions. She is adept at helping clients reach their business objectives through exceptional engagement solutions.Channel programs in the past were for the most part, transactional...Read More
May 24 2015
This is the sixth and final entry in a series of blog posts highlighting what we are seeing as the current and emerging trends in workforce recognition in 2015.When we started this journey together, I highlighted five key predictions for the future of workforce recognition:The evolution of...Read More
May 20 2015
This is the fifth in a series of blog posts highlighting what we are seeing as the current and emerging trends in workforce recognition in 2015.At the start of this series, I highlighted five key predictions for the future of workforce recognition. So far, we have discussed EPO (Enterprise...Read More
May 15 2015
Today we welcome Jordi Prats, VP, Global Reward Solutions for Maritz Motivation Solutions, as a guest blogger. Jordi leads the team responsible for MMS’ global rewards catalog.Achieving program objectives is your goal, right? You’re confident you’ve designed the right rules and...Read More
May 04 2015
Today we welcome Steve Cox as a guest blogger. Steve currently leads the Business Development team at Maritz Motivation Solutions and he brings a fresh perspective, with a twist of fun, to the conversation.Most days I consider myself to be a better athlete than I really am. Running, golfing, a...Read More
Apr 20 2015
I rarely watch TV unless the Cardinals or the Packers are featured. I’ve never watched the ABC reality show“Shark Tank,” and I had never heard ofDaymond John until he spoke on April 15 at a Refresh Leadership simulcast event. Mr. John provided ...Read More
Apr 01 2015
Want to know a great way to add to the motivating power of chocolate? Give it up for awhile.Every year for the season of Lent, I give up chocolate. This is both a lesson in self-control and in goal commitment.This year, the goal was not only to give up chocolate, but to forswear enough...Read More
Mar 25 2015
A nationwide coalition program has been the holy grail of the U.S. loyalty space for more than a decade — a sought after prize of great significance that has eluded all the major loyalty players.Until now. Maybe.Here Comes Plenti American Express has announced their plan...Read More
Mar 19 2015
My new FitBit is a great reminder that an effective measurement strategy, all by itself, is a source of motivation and engagement.The FitBit tracks my heart rate, my steps, my exercise, my sleep patterns plus other daily activities that lead to health and well-being. It sends me badges for...Read More
Mar 16 2015
Today we welcome Jordi Prats, VP, Global Reward Solutions for Maritz Motivation Solutions, as a guest blogger. Jordi leads the team responsible for MMS’ global rewards catalog.You’re in charge of your company’s recognition program and have employees in dozens of...Read More
Mar 12 2015
In this space, I have been writing that empathy is the first step in people-centered design. There’s one very simple step that will help you practice empathy in design:
Remove the word “we” from all external communications.It’s not about “we.&rdquo...Read More
Mar 02 2015
This is the fourth in a series of blog posts highlighting what we are seeing as the current and emerging trends in workforce recognition.In a previous post, I highlighted five key outlook predictions for the future of workforce recognition. Today, I am going to take a deeper dive into the...Read More
Feb 22 2015
My son recently returned from a week-long retreat. A major goal of the retreat was to reflect on and share thankfulness for family and friends. This statement during the closing ceremony struck me as a powerful life message. It has implications for every aspect...Read More
Feb 18 2015
Want to get a new perspective and walk in a different path as you approach familiar challenges?In this space last week I spoke about the first step in design, which is empathy. This was the topic of a Practicum that I was honored to host as part of The Maritz Institute MindSpring ...Read More
Feb 16 2015
This is the third in a series of blog posts highlighting what we are seeing as the current and emerging trends in workforce recognition as we enter 2015.In previous posts, I highlighted five key outlook predictions for the future of workforce recognition. Today, I’m going to discuss...Read More
Feb 13 2015
There’s more to taking a program global than simply expanding your existing initiative into new markets. Being mindful and respectful of the differences between various cultures, their values and their traditions is paramount to your success. While there are many things to consider...Read More
Feb 11 2015
In a previous post, I highlighted five key outlook predictions for the future of workforce recognition. Today, I am going to take a deeper dive into the focus on evolving technology tools via Enterprise Program Operating platforms (EPOs).Reward and recognition systems have been around long...Read More
Feb 05 2015
The first step in design is to “walk in the shoes of another person.” This may seem like an obvious first step, but it requires practice to step out of one’s normal tracks and look at a problem with a fresh perspective.In their book Designing for Growth...Read More
Jan 20 2015
We all know the saying, “What Happens in Vegas, Stays in Vegas” but when it comes to the Consumer Electronics Show-the world’s largest showcase for hot new gadgets, what our buyers see on the showroom floor directly influences what you’ll see in the Maritz Rewards...Read More
Jan 12 2015
This is the first of a series of blog posts highlighting what we are seeing as the current and emerging trends in workforce recognition as we enter 2015.With enterprise workforce recognition systems now commonplace and expected, companies are looking for new tools and processes to create more...Read More
Dec 06 2014
If you’re like me, you spend a lot of time searching out the best deals during the holidays so you can get the most gifts for your holiday spending budget. But what many of us forget is that cash and credit aren’t the only ways to pay for gifts for family and friends. According to...Read More
Nov 09 2014
It is always a good practice for a manager to ask an employee how he or she likes to be recognized during the hiring or onboarding process, as people have different preferences and are motivated by different things. For example, some like to be recognized in front of their peers and some prefer...Read More
Oct 31 2014
Training can lead to lower rates of turnover. Not only is this true for job- and task- specific training for employees, but also for recognition training for managers and supervisors. When employees work with leaders who are properly trained on providing meaningful recognition in the...Read More
Oct 07 2014
Blogs, info-graphics, articles and white papers abound in offering research, opinions and advice on how to foster and create employee engagement. The business case for engagement is, in part, built on the costs of disengagement:Disengaged employees have more than doubled in number in the last...Read More
Oct 04 2014
Today we welcome Dave Minnelli as a guest blogger. Dave is Senior Director, Strategic Insights and Design for Maritz Motivation Solutions. In this role, Dave leads a team of behavioral analysts who transform data into actionable insights that drive mutually beneficial behaviors toward business...Read More
Sep 30 2014
Today we welcome Stephanie Ramos as a guest blogger. Stephanie is an eight year Maritz veteran and is currently a Product Manager for the Rewards Solutions Group at Maritz Motivation Solutions. Her primary focus is on reward card products, many of which can be found in her wallet and e-wallets.I...Read More
Sep 27 2014
Silicon Valley. It’s home to many of the world’s largest tech companies and hundreds of start-ups flock to the technology-rich region. The San Francisco Bay/Northern California area is synonymous with innovation. So imagine the surprise when Judy Sindecuse took to the stage at day one...Read More
Sep 25 2014
When I visit Starbucks every morning, I leave with more than a savory cup of coffee that will charge my brain with early morning energy. I am usually greeted by a barista who knows my coffee routine. I often run into friends and acquaintances. I start my day...Read More
Sep 19 2014
I want to share a quick story about how design thinking is re-shaping our perspectives about people and what it takes to motivate them.As part of an ongoing strategy to better understand our audience for a major incentive client, we brought together a group of Sales Agents to talk about their...Read More
May 29 2014
#LoyaltyDownload: Games vs. GamificationThe biggest challenge facing most loyalty programs today? Driving member participation.The best answer is to make use of every engagement tool at your disposal, but the trick is knowing which to use when?That’s the ongoing question...Read More
May 14 2014
One of our Account Executives tells a wonderful story that illustrates the power of creating positive emotions.He describes walking through a hotel ballroom during a travel operation that included a Run-Through-The-Warehouse rewards event for his client. As he made his way toward the evening...Read More
May 06 2014
As many of you know, I lead the strategy and design of many wellness programs for clients across industries. One of the things I’ve learned through my experience is that as part of the design process, communications, should be front and center.It is important that we connect with...Read More
May 02 2014
I attended the Baptie Channel Focus conference in Phoenix last week. As always, much was learned from presenters and attendees on the state of the tech channel. In his engaging and enlightening keynote address, Andrew Sage, VP Americas Distribution for Cisco, did a great job of summarizing the...Read More
Apr 28 2014
Happy Friday! Here’s the latest loyalty news you missed this week…Sears Personalizes Service for Loyalty MembersApr 22 2014 | ABC NewsLast May, the Shop Your Way loyalty program expanded into a social platform with the addition of Member Assist, which allows members to communicate...Read More
Apr 10 2014
It might be no surprise to many that new research by Michael Norton, an Associate Professor at the Harvard Business School, was able to demonstrate that people are far more likely to pay greed or negativity forward than pay generosity or positivity forward. The study showed that people tend to...Read More
Mar 18 2014
According to a recent Gallup study (2013) on global employee engagement, only 13% of employees across 142 countries worldwide are engaged in their jobs and actively disengaged workers outnumber engaged employees at a rate of almost 2:1. Employees who are emotionally invested in their jobs produce...Read More
Feb 25 2014
No, we’re not suggesting encouraging Reps to play games at their computer or spend countless hours trying to master the latest app they’ve downloaded. Game theory is the application of game mechanics and the psychology of gaming to non-game activities in order to engage and incent...Read More