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Member Exclusive Podcasts

Loyalty360 podcasts are your source for news and trends related to loyalty marketing, brand and customer loyalty, customer engagement, CX, CRM, voice of the customer and much more. Podcasts are designed for in-site steaming or download to your personal computer or mobile device.

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  • [Engagement Expo 2014 Podcast] The Customer Experience: Creating Emotional Connections that Drive Financial Results - A Joint Perspective by Gallup and Loyalty360
    By: Gallup & Loyalty360,

    Customer Experience is more than just a buzz word - it's a critical leg of the journey to customer loyalty. Brands are grappling to understand the new...Read More

  • [Engagement Expo 2014 Podcast] How Starbucks Builds a Better Customer Experience - in the Cafe, on your Phone and in your Car
    By: Starbucks & Lenati,

    Paul Conder, Principal and Customer Experience lead at Lenati LLC - will discuss how to create a holistic customer experience in all aspects of your business; connecting...Read More

  • [Engagement Expo 2013 Podcast] Build It and They Will Come: Creating a Customer Experience Hub
    By: ascena retail group inc. & Clarabridge,

    For years, the customer insights team was hidden in the back corner of the office amongst the cubicles and mainly used to provide some customer trivia for a...Read More

  • [Engagement Expo 2013 Podcast] Planes, Trains & VoC: How We Use Technology To Deliver Better, Quicker, Smarter (Insights)
    By: American Airlines, BNSF Railway & Confirmit ,

    Join American Airlines, BNSF Railway Company and partner Confirmit as they engage in a mini-panel discussion about how they garner the power of technology to...Read More

  • [Engagement Expo 2013 Podcast] A Fireside Chat with Dave Power, founder of J.D. Power and Associates
    By: J.D. Power and Associates & Loyalty360,

    Imagine having the opportunity to have a one on one chat with a true pioneer, visionary and legend in Voice of the Customer insight. Mark Johnson, CEO...Read More

  • [Engagement Expo 2013 Podcast] Olay ‘Eye & Lash Duo’ Wows Times Square
    By: Procter & Gamble and Stuzo,

    Procter & Gamble’s Olay brand, its premiere beauty brand, was looking to launch a new product – Regenerist Eye & Lash Duo – and wanted to drive brand...Read More

  • [Engagement Expo 2013 Podcast] Siemens Voice of the Customer – Engineering Innovative Experiences
    By: Siemens Industry, Inc.,

    When the Building Technologies Division of Siemens Industry, Inc., launched its Voice of the Customer (VOC) initiative Engineering Innovative Experiences in 2007, the...Read More

  • [Engagement Expo 2013 Podcast] Customizing for the Masses - Hear How Luxottica Does It
    By: Luxottica & Aginity,

    You can’t create a lasting relationship with someone you have to be reintroduced to every time you meet. However, that’s the problem we were experiencing at...Read More

  • [Engagement Expo 2013 Podcast] Wholly Guacamole: 10 Things We Learned About Social Media (hint: it’s not about guacamole)
    By: Wholly Guacamole,

    Our brand is 6 years old and with a small budget, social media was our Superman, Hulk and Mickey Mouse all rolled into one.  We learned alot over the years:It's not...Read More

  • [Loyalty Expo 2014 Workshop Podcast] Harnessing the Full Power of Social to Drive Loyalty
    By: Lenati,

    Social Media holds enormous potential for driving loyalty and retention, yet many companies do not have a clear social strategy or understanding of how best to integrate social media...Read More

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