I’m going to tell a true story. On the 10th of July, as a belated birthday present to moi, I ordered some Sonos speakers online from a popular retailer. For the sake of the story, let’s call them Johnny Lewis & Co.  I chose to buy from JL for three good reasons: (1) their prices are usually fine, not the cheapest but in the right ball-park; (2) their customer service has been great, always polite and helpful; and (3) their warranty registration process is....

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