In the last year, as brands adapted to better meet their customers’ needs, so too did the consumer mindset evolve. Think of your consumer habits before the pandemic. How many stores did you peruse on an errand-packed day? Did you plan ahead and order online, or wing it, hoping for the best when you arrived? Now think of those same days today. Not surprisingly, a lot of those behaviors may look different. It's no secret the pandemic has turned customer experience (CX) on its....

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