How much do you feel supported during the crisis? That’s the customer data every company needs during the crisis, but very few have. With its own customers feeling pressure, and with traditional interactions scrambled, enterprise software leader Red Hat needed a metric it could act on: customers who feel supported by the company. With $3.4B in revenue and 15,000 worldwide employees, Red Hat is one of the world’s leading providers of enterprise open source solutions. The....

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