What’s the Deal? Are Telcos Really Behind in Applying New Technologies to Customer Engagement?

One of the interesting things about writing for Engage Today is seeing how different industry verticals respond to the need to engage with customers and how they use technology to cement these relationships. But recently, I’ve been getting a little jealous of my colleagues, Meredith and Ryan. It would seem that their sectors, retail, healthcare, and government (yes, even the government) are being a great deal more innovative about they use technology to deepen engagement with their....

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