At the beginning of every year it is important to sit down and take a look at upcoming trends in the industry and determine what your team can do to get ahead on your strategy for the year. While a lot of trends stay consistent, it’s important to look at where you can revamp and put more of your energy. Here are 3 trends to keep your eye on within customer loyalty this year and how they all work together to make your loyalty program stand out.
Focus on customer retention....