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In our most recent webinar, Increasing Loyalty to Your Customer Loyalty Program via Concierge Service, an attendee asked the difference between a Concierge and a travel agent. The question specifically involved what services a Concierge could provide that a travel agent could not.
In order to answer this question, first we need to take a look at the similarities between a travel agent and a Concierge:
VIPdesk Concierge are ARC-certified travel agents, who....
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