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For just a minute, put yourself in the shoes of a customer. Think about purchases you’ve made from your favorite brands.
What is it that makes you a loyal customer?
There’s a good chance that it’s because the brands you choose offer a quality, seamless customer experience.
You’re not alone in this sentiment either. 73% of consumers say that customer experience is one of their top factors when making purchasing decisions.
The question is: As....
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