I had the privilege this year to attend and present sessions at all three Genesys GForce events, which were held in New Orleans, London and Melbourne. These events provide fantastic opportunities to engage with customers and partners from all around the planet – all in the course of just a few weeks. In addition to my many one-to-one discussions, I had the chance to share with attendees a lot of great use cases and proof of fantastic returns on customer experience projects. There was....

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