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How to best analyze and understand customer calls in order to serve customers better and help keep them loyal is an ongoing challenge for organizations. Verint has made that easier with its cutting-edge advancements to the Verint Speech Analytics™ solution, part of the Verint Customer Engagement Optimization™ portfolio. "Verint began the journey on this latest version of speech analytics with an eye toward making it a game-changer," Daniel Ziv, vice president, voice of the....

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