Truly, Madly, Deeply – Embracing Emotional Loyalty

“They may forget what you said, but they will never forget how you made them feel” – Carl W. Buehner In our industry, we are introduced to new technologies & innovations regularly.  Most of these stick around as ongoing components within our strategic arsenal.  We continue to curate, gamify, predict, and more.  These aren’t going away anytime soon.  And it’s not difficult to see what’s likely next on this list of “things to....

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