The early days of e-commerce ushered in a debate that continues today: Is the future of retail brick-and-mortar stores or digital storefronts? Retailers still wonder if they should lean into one strategy over another, or if they should seek a best-of-both-worlds balance between them? At present, signs favor a blend of physical and digital experiences designed to seamlessly meet consumer needs and preferences.
At The Lacek Group, we believe the future of customer and brand loyalty is Total....