Three Things Guests Need From Hotels

As a group, hotels are rated as the most useful among travel and hospitality brands. Holiday Inn is #1 across the entire category and is joined at the top by Marriott, Hyatt, and Hilton. In fact, consumers feel hotels are surpassing or meeting their expectations in most elements of usefulness. This could be because hotels do a much better job of creating an actual relationship with their guests. With travelers often checking in for at least two days at a time, hotels have additional....

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