2014. It flew by before we could truly get to know it — but it was no less of a big year. How will it be remembered? The Year of Comcast? Of Uber? Of Amazon? Regardless, it was a year when customer experience made headlines and was embraced by more business leaders as a means to differentiate, retain existing customers, and market to new ones. Not entirely unlike what we predicted. But what about 2015? What new trends will emerge? Well, we decided to get....

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