On a scale of 1-10, how satisfied are you with your company’s satisfaction surveys? Chances are you are less than satisfied, and you are not the only marketer with these qualms. To boot, it’s not just marketers that are frustrated with their company’s feedback process, it is also frustrating for the customers providing the feedback. Lenati’s Customer Experience Expert, Brian Clark, was recently interviewed by Pamela Hermann and Dr. Carrie Rose of Paragon Effect in....

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