Organizations are turning to cloud computing in order to achieve a host of business objectives and Aspect is no different. The cloud is not just talk for us, we’ve moved our ERP and CRM platforms and many of our internal systems to the cloud for enhanced performance and more seamless departmental integration. We speak from experience when we say that one key business area that stands to benefit from cloud migration is customer service. Despite all of the cloud hype, a Deloitte survey....

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