Some might call it Southern hospitality, but I think the politeness and civility shown to customers by Publix’ employees is much more than that – it’s a corporate culture and philosophy.  And I’m not the only one who thinks so. Publix, the largest employee-owned supermarket in the country, has earned many customer service awards in the last few years.  In 2010, it was awarded the “Customers’ Choice Award” by the National Retail....

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