The Loyalty Iceberg Part 3: Embrace Me

Part 3: Embrace Me In the third installment of our thought leadership series, Loyalty Iceberg: Creating Human-Centered Experiences, we discuss ways to Embrace your customers and make them feel appreciated. We will also touch on how this is more possible now than ever as AI allows us to individualize these experiences.  We’ve set the stage for this step by first recognizing each customer as an individual and starting to understand them on a personal level....

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