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Ninety percent of retailers say expanding their respective loyalty programs is a priority for 2021.
The days of “set it and forget it” loyalty programs are over. Consumers have too many choices today and, if they don’t see any value from your loyalty program, they will simply (and quickly) look elsewhere.
It’s getting harder for retailers to attract and retain loyal customers. In fact, nearly two-thirds of consumers say their loyalty is more....
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