Even having spent the past 20+ years working in the automotive industry, the global scale and reach of the industry on consumers’ lives never ceases to amaze me. In fact, over 77 million new automobiles were sold worldwide last year. With an average length of new-vehicle ownership around seven years, an owner who adheres to a minimum 30-60-90 maintenance schedule may still find themselves visiting a dealer or other service provider approximately once every two years for a....

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