State of Status: The Power of Tiers in Loyalty Programs

Tiers and status structures have long been a staple in loyalty programs, tapping into the human need for achievement and recognition. Kobie’s 2024 Consumer Research Report explores the current state of status in loyalty programs, highlighting how these structures can drive deeper engagement and emotional loyalty. The Duality of Tiers  Tiers serve a dual purpose in loyalty programs. Members expect tiers to deliver more frequent rewards (71%) and accelerated earning....

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