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No one will argue that change is hard. We can also all agree that to survive, we have to change and adapt. One healthcare insurer was struggling with balancing employee autonomy with cost and service efficiencies. This insurer had a number of policies that gave employees flexibility in their workday. They could choose to start anytime between 7:00 and 9:30 a.m. They could take their breaks and lunches whenever they wanted, with whomever they wanted. So, often times, a whole department....

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