Having the same cable/internet provider for well over a decade, I openly admit that my expectations from this company are to 1) know me and recognize that I’m a loyal customer, 2) make it easy to do business with them, and 3) have positive experiences through interactions.
Instead, the feeling of dread washes over me when I need assistance. Whether the interaction involves tech support or lost internet connection, it’s as if the company doesn’t know who I am. ....