Return to Sender: Reducing the Hidden Costs of Returns Abuse

Giving your loyal customers the experience they deserve With a shifting global commerce climate, flexible returns policies are no longer the exception, but the rule. Merchant returns policies help determine how and where customers shop. With the volume of new online shoppers at 2x greater than pre-COVID-19 levels, businesses across the globe are investing in their digital and omnichannel strategies to best accommodate shoppers’ needs and attract these new shoppers to their....

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