Personalization Drill Down: Offering Wellness Requires Balancing Brand Trust & Privacy

Health, fitness, mindfulness and wellness have taken center stage during the global pandemic. Brands across all industries have had to address the table stakes issues for how they are keeping the buying experience safe – from digital orders to contactless payments to curbside pick-up or digital content delivery instead of in person. To differentiate, engage customers between transactions, provide a stronger emotional appeal, and integrate other forms of wellness into the offering....

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