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Retail executives are facing one of the most competitive environments in decades and the battle to win customers and foster loyalty can only be won by those committed to ensuring a highly-personalized customer experience. In order to accomplish this, the entire organization must have access to the same 360 degree view of the customer and ensure that every interaction is relevant.
Data analytics can reveal key information and help companies connect the dots that can help them address a customer’s unique needs. Creating customer profiles that provide a holistic view of the customer enable retailers to offer real-time solutions that can improve customer loyalty and enhance the customer experience.
Learn the steps needed to create a customer-centric experience in this video: Optimizing the Customer Experience.
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