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Did you know that 90% of retailers say expanding their respective loyalty programs is a priority for 2021?
There has been plenty of change in the past year, thanks to COVID-19 and its massive impact on consumer behavior and retailers themselves.
Consider that nearly two-thirds of consumers say their loyalty is more difficult for retailers to maintain than ever before. And that was BEFORE the pandemic.
Due to COVID-19, the challenges for retailers are immense....
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