New Consumer Data Shows How Post-Holiday Returns Directly Impact Customer Loyalty

With the holidays just behind us, it’s time for the next and final inevitable phase of the shopping season:   The post-holiday returns period.  Each of the past couple years has been very different and this year is no exception. With some stores reopening after COVID closures, supply chain disruptions, and general uncertainty for both brands and consumers alike, we wanted to find out what’s to be expected heading into 2022.  We recently surveyed 2,600....

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