Last year we launched a Moving Forward Blog Series, where we asked major brands how they adapted to changing consumer expectations and how it impacted their perspective on customer loyalty during the pandemic. Here are the biggest takeaways from brands like The Giant Company, 1-800-Flowers.com, Sleep Number, Celebrity Cruises, Best Western, and Chipotle. Hopefully, these lessons will help you move forward into 2021 and continue building loyalty and better....

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