Managing Loyalty & Sales During the Current Crisis

The current COVID-19 crisis has hit our economy hard.  With loyalty members representing your best customers, your loyalty program is more important than ever.  Now is the time to look at actions and changes that can be made to help members feel safer not only about their brand interactions but also their status as a member – points, tier, expirations, and more.  We’ve outlined some thoughts to keep in mind during this period along with strategies you can....

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