What a year! I think we’d all agree 2020 has thrown us for a loop. We use the term ‘disruption’ in business all the time, but I don’t think that term has ever been more relevant. From the shopping experience, to the supply chain, to the fulfillment, and the delivery, every part of the process was impacted to varying degrees. Some retailers were ahead of the curve while others, specifically those with a brick-and-mortar presence only, had a long road ahead.....

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