Photo credit: The Digital Future of Retail, Merchandising Matters. The other day I received a letter in the mail. What was in the letter left me feeling depressed. It left me feeling inadequate, unprepared, incapable of mustering the mental and emotional energy to complete it’s request. You see it wasn’t asking me to do something that I’d never done before. It asked me to do something that I had already relegated to extinction. The letter asked me to find a pen (that....

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