Lessons From Crisis Managers: How to Lead a Customer Service Team in Times of Crisis

As the world faces new challenges created by an unprecedented global crisis, many businesses are waking up to the reality that business change can happen anywhere, at any time. And while organizations may not be able to control crises, what they can do is ensure they’re prepared to effectively and efficiently lead their teams through those difficult times, emerging stronger on the other side. Crisis situations aren’t quite as rare as they may seem. Last year, professional....

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