As organizations strive to make sound decisions to stay competitive, gaining helpful insights from data becomes more important than ever. How comfortable are you that your organization’s data can paint an accurate picture of what’s really happening? Verint’s Nicole Nevulis, senior manager, back office workforce optimization, described to Operational Excellence by Design the importance of having “one version of the truth”—the sole source for....

Recent Content

Membership and Pricing

Videos and podcasts

Membership and Pricing