Is Your Digital Presence Eroding Your Customer Value?

It was the one question they forgot to ask. The bank designed a complete digital transformation that included sophisticated mobile and digital self-service platforms, which empowered employees to conduct business at their own pace and preferred location. They cut the strings that bound customers to physical branches and, in fact, shut many down. All of these efforts were backed by market research, trend assessments, and technology discoveries.   They just forgot to ask customers one....

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